Patient Scheduling Specialist

Position Summary:

• Monitors incoming call volume and assigns staff to scheduling duties.
• Coordinates and schedules appointments for patients across imaging, lab, clinic, infusion, and procedures.
• Supports front desk operations and is an escalation point for complex scheduling.

Responsibilities:

• Schedules and reschedules patient visits using extensive knowledge of appointment types, providers, and specialties.
• Verifies physician orders and manages appointment request workqueues with attention to detail.
• Trains new employees and provides feedback to management on trainee progress.

Qualifications:

• High school diploma or GED required with 2+ years of healthcare or contact center experience.
• Proven ability to schedule complex care regimens and proficiency in Epic EMR.
• Strong customer service and problem-resolution skills, with basic computer proficiency.