New Patient Experience Specialist (Spanish)

About the role:

• As a Patient Experience Specialist, you'll guide patients through the imaging scheduling process, delivering a seamless and supportive experience from referral to appointment.
• You'll coordinate with patients, providers, and imaging centers to ensure timely access to high-quality diagnostic imaging, removing barriers to care.

What you'll do:

• Guide patients from referral to appointment, answering questions and resolving issues proactively.
• Meet and exceed performance goals while maintaining empathy and quality.
• Identify opportunities to improve the patient experience and share insights with cross-functional teams.

Who you are:

• 1+ years in a customer-facing role; Spanish fluency required.
• Proactive, self-motivated, with exceptional organizational skills and a collaborative mindset.
• Passionate about improving the patient experience and comfortable with AI tools.

Benefits:

• Comprehensive medical, vision, dental, flexible PTO, and 16 company holidays.
• 401(k) plan, professional development stipend, and wellness stipend.