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Role:
- Communicate with patients via phone, email, and text in an omni-channel fashion.
- Schedule, reschedule, and confirm appointments accurately within the EMR system.
- Verify insurance eligibility and respond to patient questions related to appointments, billing, and clinic processes.
Qualifications:
- Bilingual English and Spanish communication skills required.
- Prior experience in a healthcare call center, medical office, or patient access role strongly preferred.
- Strong attention to detail and ability to multitask in a fast-paced environment.
Benefits:
- Medical, Dental, and Vision Insurance.
- 401(k) with Company Match and Paid Time Off.
- Company-Paid Life Insurance, Short-Term Disability, and Employee Assistance Program.
Metro Vein Centers
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments, with over 70 clinics across 8 states. They proudly maintain a Net Promoter Score of 93, the highest patient satisfaction in the industry, and are committed to building a patient-first environment with a team united by purpose.