Research, review, and respond to inquiries from members and providers with active listening and empathy.
Manage escalations, handle complaints, and coordinate problem solving with internal teams.
Meet production and quality standards, assist with member portal navigation, and excel in a virtual work environment.
Evry Health is on a mission to bring humanity to health insurance, offering high-technology health plans that expand benefits and provide personalized service. As the major medical division of Globe Life, it has 16.8 million policies in force, over 3,000 corporate employees, and an A (Excellent) rating from A.M. Best for 45+ years.
Efficiently triage incoming calls and resolve member and pharmacy issues with professional phone etiquette.
Identify, document, and escalate concerns to appropriate internal teams to ensure quality care and safety standards.
Support fraud, waste, and abuse programs by reviewing pharmacy claims and communicating findings to internal staff.
Judi Health is a health technology company providing comprehensive health benefit management solutions for employers and health plans. They are rebuilding trust in healthcare with a platform that consolidates claim administration workflows.
Handle high-volume inbound patient inquiries in English and Spanish via phone and digital channels.
Schedule appointments, register new patients, and maintain accurate EHR records.
Verify insurance, screen for financial assistance, and follow HIPAA-compliant procedures.
Jobgether uses AI-powered matching to review applications quickly and fairly, sharing top candidates with hiring companies. It is a platform that connects job seekers with roles, focusing on efficiency and data privacy.
Handle inbound and outbound customer inquiries with professional excellence, resolving issues on the first call.
Provide excellent customer service through active listening, de-escalation, and appropriate communication.
Track call information for reporting, escalate issues when necessary, and upsell if required.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology. With a global workforce of 500,000 across 300 languages, we prioritize inclusion and diversity and are committed to supporting those who serve.
Manage high-volume inbound and outbound calls professionally, scheduling appointments and assisting patients.
Verify patient information, document interactions, and escalate complex issues while following HIPAA regulations.
Collaborate with clinical and administrative teams to ensure seamless patient experience and meet performance goals.
C2Q Health Solutions offers management services tailored to healthcare providers, drawing on leadership experience in administrative solutions for managed long-term care, home care, and community health plans. The company supports organizational growth with a range of functions, operating as a remote team.
Handle inbound calls and provide excellent customer service for lease or loan accounts.
Resolve inquiries independently and escalate issues when necessary.
Proactively identify trends in customer issues and share feedback with management.
We provide flexible lease-to-own financing to help consumers pay for big purchases over time. Our 200+ teammates enjoy inspiring and challenging work that accelerates their careers.
Handle inbound calls and chat boxes from members regarding Sidecar Health's products and services.
Provide excellent customer service in a timely and positive manner, building rapport and maintaining positive relationships.
Handle issues and complaints, maintaining policies and standard operating procedures.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from tech, policy, and healthcare backgrounds, working in a fast-moving startup environment.
Make outbound calls to schedule appointments for preventative health screenings and assess high-risk patients.
Assist members with benefits, insurance information, and conduct surveys to enhance their healthcare experience.
Work remotely from home in a role that requires strong computer skills, empathy, and excellent customer service.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily. They have over 30 years of experience and foster a collaborative, innovative culture focused on growth and accountability.
Answer inbound patient calls and support patients through phone, email, and text communication.
Schedule and reschedule appointments, verify insurance, and manage no-show or cancellation workflows.
Collaborate with internal teams to ensure a seamless patient experience while meeting quality metrics.
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments, with over 70 clinics across 8 states. They proudly maintain a Net Promoter Score of 93, the highest patient satisfaction in the industry, and are committed to building a patient-first environment with a team united by purpose.
Communicate with employees by phone, email, and web portal in both English and Spanish.
Review submitted dependent verification documents and determine eligibility against audit requirements.
Accurately enter notes, update records, and handle confidential information securely.
DependentsAudit is a fast-growing AI-native startup reinventing dependent eligibility verification for employer health plans. It is a small, remote-friendly company focused on detail-oriented operations.
Perform initial and ongoing telephonic outreach to individuals and community providers.
Support individuals' health needs by scheduling appointments with the local team.
Build trust and relationships by addressing immediate needs and empowering individuals to pursue recovery goals.
Firsthand supports individuals living with serious mental illness through a holistic team of peer recovery specialists and clinicians. The company fosters a culture of passionate problem-solvers focused on meaningful healthcare impact.
Receive and respond to prescription refill requests via phone, email, fax, and Telephone Encounter.
Verify validity and accuracy of refill requests, ensuring compliance with regulatory guidelines.
Provide exceptional customer service and collaborate with interdisciplinary teams to optimize workflow.
Carenet Health pioneers advancements in healthcare consumer experience, interacting with 1 in 3 Americans daily to improve outcomes. They foster a collaborative, innovative culture with an entrepreneurial spirit.
Provide bilingual customer service and data entry in a proprietary database for certification processes.
Manage client submissions, process applications, and support certification staff with administrative tasks.
Conduct peer training and contribute to team efficiency and quality standards.
CCOF advances organic agriculture for a healthy world, providing organic certification, advocacy, and education. Founded over 53 years ago in California, the nonprofit organization now spans North America and is supported by a diverse organic community.
Provide inbound customer care primarily over the phone and email, resolving billing issues and troubleshooting streaming problems.
Utilize active listening and rapport-building skills to deliver exceptional service and guide customers to the best entertainment solutions.
Work remotely with provided equipment, requiring a quiet workspace and reliable internet connectivity.
Sutherland is a digital transformation company that helps global brands improve customer experiences. With over 35 years of experience and a Great Place to Work certification, we employ a diverse team and promote a culture of growth and recognition.
Provide friendly, accurate, and timely service to customers through inbound and outbound interactions across multiple channels, resolving issues and educating on healthcare benefits.
Conduct outbound outreach for program enrollment and clinical quality calls, using consultative listening to overcome objections and guide customers.
Document all interactions thoroughly, adhere to HIPAA and regulations, and meet or exceed performance goals for customer satisfaction and quality.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence, making healthcare affordable, and improving patient health. It is a physician-led, growing organization with a collaborative, agile culture emphasizing cross-training and ongoing development.
Take inbound calls from patients, providers, and members to assist with healthcare needs, insurance questions, and triage support.
Provide empathetic, patient-focused service in a remote environment, managing calls that may involve emergent situations.
Support members with insurance navigation, including changing primary care physicians, locating urgent care clinics, and obtaining prescription authorizations.
Carenet Health has pioneered healthcare consumer engagement for over 30 years, interacting with 1 in 3 Americans daily to deliver positive experiences and improve outcomes. We foster a culture of collaboration, creativity, and accountability, empowering growth through trust and opportunity.
Conduct outbound and inbound calls to explain services, complete intake forms, and schedule appointments.
Meet performance goals empathetically while documenting interactions in the EHR system.
Collaborate with team members and adhere to HIPAA standards in a high-volume environment.
Zócalo Health is a tech-driven healthcare provider built for Latinos, by Latinos, focused on culturally aligned primary care and social services. Founded in 2021 and backed by leading healthcare investors, they serve marginalized communities with a team of community-based providers and virtual care.
Serve as first point of contact for members, resolving questions and coordinating transportation services.
Document interactions, schedule reservations, and refer unresolved grievances to appropriate departments.
Support a 24/7/365 contact center environment, including nights, weekends, and holidays.
Modivcare leads the transformation to better connect people with care, facilitating non-emergency medical transportation and personal and home care to improve access and outcomes. They serve the most underserved and value team members with a comprehensive benefits package.
Responsible for phone screening, scheduling, and tracking recruitment for clinical trials.
Make 60+ outbound calls daily, assess participant eligibility, and enter data into databases.
Requires bilingual English/Spanish preferred, customer service experience, and strong communication skills.
Headlands Research is a leading network of advanced clinical trial sites, leveraging cutting-edge technology and support services to enhance community outreach and participation. Founded in 2018, the company operates 20+ sites across the US and Canada and is rapidly expanding.