Customer Service Specialist

Key Responsibilities:

• Serve as a trusted liaison for patients, providers, and attorneys, providing proactive updates on appointment status and case-related needs.
• Schedule patient appointments across multiple locations, including same-day bookings and reschedules.
• Manage high-volume communication across phone, email, text, and internal channels, triaging requests by urgency.

What You'll Achieve in Your First Year:

• Build strong relationships with patients, providers, and attorneys through clear, professional communication.
• Become highly proficient in all communication tools and scheduling systems.
• Handle delivery of appointment details and imaging reports with 98%+ accuracy.

What You Might Bring to the Table:

• Experience in a fast-paced customer service, scheduling, or healthcare environment.
• Excellent communication skills across phone, email, chat, and internal messaging.
• Detail-oriented and proactive in identifying issues and collaborating with cross-functional teams.