Patient Services Representative

Responsibilities:

• Manage patient appointments and inquiries via phone, fax, email, and other channels with efficiency and accuracy.
• Assist new members with service introductions and explanation of available processes and providers.
• Update patients on referral or authorization statuses and handle high volume calls professionally.

Requirements:

• High school diploma or GED required; some college preferred.
• No prior experience needed; on-the-job training provided.
• Must live in or around Lexington, Kentucky for potential on-site training or meetings.

Skills:

• Exceptional communication and organizational skills.
• Ability to maintain call control and de-escalate issues.
• Independent problem-solving with attention to detail.