Similar Jobs
See allMedical Business Associate/Call Center - Primary Care
Munson Healthcare
US
Customer Service
Typing
Windows
Patient Services Representative
Saint Joseph Medical Group
Customer Service
Communication
Problem Solving
Customer Service Representative (Call Center)
Johns Hopkins Health Plan
US
Customer Service
Call Center
Medicare Advantage
Patient Advocate Representative I
CCS
US
Customer Service
Computer Literacy
Attention To Detail
Call Center Representative
Vision Innovation Partners
US
Customer Service
Communication
Microsoft Office
Department Overview:
- Full-time Contact Center Advocate role in Detroit or remote.
- Shifts during days, supporting patient scheduling and customer service.
Key Responsibilities:
- Follow protocols to schedule appointments and perform new patient registration.
- Update insurance information and respond to telephone inquiries.
- Advocate on behalf of callers to ensure their needs are met.
Qualifications and Skills:
- High school diploma or GED required; two years customer service experience.
- Strong computer skills and proficiency in Microsoft Office.
- Excellent verbal and written communication, listening, and multitasking abilities.
Henry Ford Health
Henry Ford Health is a leading academic health system providing comprehensive care, including primary, specialty, virtual, and pharmacy services across Michigan and globally. With 12 hospitals and hundreds of locations, it employs thousands and fosters a culture of purpose, collaboration, and belonging.