Customer Service Representative (Call Center)

Overview:

• Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System, providing temporary support to various locations.
• Johns Hopkins Health Plan (JHHP) in Hanover, MD is hiring Customer Service Representatives for their Call Center department.

Responsibilities:

• Answer inbound calls from Medicare Advantage members, representatives, and providers with empathy and professionalism.
• Handle a variety of call types including benefit eligibility, enrollment, and claims status.
• Conduct thorough research to resolve inquiries within CMS guidelines and internal policies.

Qualifications:

• High school diploma or equivalent; inbound call center experience highly preferred.
• Medicare Advantage experience strongly preferred.
• Applicants must reside in MD, DE, PA, VA, DC, or FL.