Medical Support Assistant (MSA)

Company Description:

• Support Veterans throughout their healthcare journey by coordinating appointments, processing referrals, and maintaining accurate information for timely access to care.
• Provide healthcare program support that improves patient care and operational readiness across the U.S. and internationally.

Job Description:

• You will provide remote scheduling and administrative support for Veterans receiving care through a coordinated healthcare network.
• You will manage appointments and referrals, communicate with Veterans and healthcare providers, and maintain accurate records.
• This is an administrative and scheduling position and does not involve hands-on clinical care.

Key Responsibilities:

• Schedule, track, and manage appointments while completing required pre-appointment and follow-up communications.
• Process and monitor referrals and coordinate authorized care with community healthcare providers.
• Maintain accurate patient demographic, insurance, emergency-contact, and administrative information.