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Company Overview:
- International SOS Government Medical Services supports healthcare programs for military and government clients.
- Founded in 1984, the company operates in over 90 countries with a focus on medical assistance and emergency response.
Job Responsibilities:
- Schedule, reschedule, and cancel primary and specialty care appointments, correcting booking errors as needed.
- Handle inbound and outbound patient calls, ensuring timely appointment coordination and one-call resolution.
- Verify patient eligibility and update demographic information in MHS GENESIS.
Qualifications:
- High school diploma or GED, plus 6+ months healthcare administrative and call center experience.
- Proficiency with Microsoft 365 and strong customer service skills.
- Preferred: 1+ year experience in healthcare and call center, plus familiarity with CXOne or MHS GENESIS.
International SOS Government Medical Services
Support patients receiving care within a military healthcare environment by coordinating appointments and helping maintain timely access to primary and specialty care. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.