Providing customers a seamless support experience.
Submitting applications to the carrier and owning till approval.
Helping customers navigate the healthcare system.
Vitable is a health benefits platform designed to make high-quality healthcare accessible to uninsured and underinsured Americans. They are a small, passionate team moving fast to solve a meaningful problem.
Provide high-touch operational support and specialized coordination across customer workflows.
Manage complaint and escalations investigations and resolution end to end.
Collaborate cross functionally with internal teams to resolve issues and advocate for clients.
Lyra Health provides evidence-based mental health care, serving over 20 million people globally. The company has published more than 35 peer-reviewed studies and delivered unmatched outcomes.
Serve as the primary relationship owner for SMB employer customers, managing renewals and identifying expansion opportunities.
Support customers' utilization goals through data-led business reviews and proactive account health monitoring.
Leverage AI and modern tools to scale workflows, optimize execution, and collaborate cross-functionally with product, clinical, and data teams.
Lyra Health provides mental health care and coaching services to employers and their employees. They are a growing company with a collaborative culture focused on innovation and employee well-being.
Keep clients and their families at the heart of everything you do, providing a compassionate, responsive experience throughout their journey with Healios.
Support the operational client journey across services, arranging appointments, managing waiting lists, and handling queries across phone, email, and digital channels.
Monitor clients' progress, identify potential delays, and act as a key point of contact between clients, families, and clinical teams.
We digitize entire clinical pathways to bring exceptional healthcare to anyone, anytime, anywhere. We are a leading provider of neurodevelopmental and associated mental health services, embracing diversity and offering unparalleled flexibility for our employees.
Own day-to-day operational workflows and execution across the firm.
Manage CRM systems, tasks, and follow-through to ensure accountability.
Lead workflow management and facilitate team meetings with clear next steps.
Nardis Advisors is a growing, independent financial advisory firm based in New York. They focus on delivering financial advice and are seeking a proactive operations associate to drive execution and efficiency.
Manage communication channels with global financial planners, ensuring timely responses and issue escalation.
Run recurring audits of tools and systems, maintaining data hygiene and implementing fixes as needed.
Support onboarding for new planners, provisioning tools and ensuring full admin configuration before they start.
LearnLux is a leading provider of workplace financial wellbeing, offering fiduciary digital planning and one-on-one guidance from Certified Financial Planner professionals. They are a venture-backed company with over $35M raised, focusing on growth and scale, and maintain a fast-paced, quality-driven culture.
Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
Provision accounts, manage permissions, and assign or refresh sales territories.
Build and grow the help center, automation, and knowledge base to enable customer self-service.
We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.
Lead Billing Support through change management and operational rigor.
Analyze data to drive performance and cross-functional alignment.
Build scalable workflows in a fast-paced startup environment.
Rula is a mental health company dedicated to providing quality, evidence-based care and eliminating stigma. They are a remote-first startup with a focus on diversity and inclusion.
Provide consultative guidance on workplace wellbeing learning needs and recommend group-based interventions.
Build trusted relationships with clients, Account Management, and internal stakeholders.
Manage planning and delivery of learning programs across regions and time zones.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered 15 million+ sessions and published 35+ studies, with a culture centered on transforming access to care.
Own the full customer lifecycle for SME clients, including onboarding, engagement, expansion, and renewal.
Build rapport with decision-makers and drive adoption of best practices to maximize member utilization.
Present data-driven business reviews to senior HR executives and collaborate cross-functionally to enhance the patient experience.
Spring Health is a global mental health company providing an AI-native platform for personalized care across coaching, therapy, and medication management. Reaching over 170 million people, it leverages technology to expand access and quality of mental healthcare.
Own the client's first 60 days end-to-end, from Sales handoff to a fully live, confident client.
Collaborate with Implementation, Accounting, and Revenue teams to drive activation and billing setup.
Manage a clean handoff to Strategic Account Managers and Revenue Optimization Managers for ongoing account management.
OCRA is an AI-powered Revenue Management System and Global Distribution System for hotel parking assets. They partner with over 50 operators and 25 hotel groups across 600+ locations in North America, and have raised $10M in funding, fostering a culture of broad exposure and impact.
Be the point of contact for customer inquiries through email, LiveChat, and phone.
Troubleshoot and resolve first-line issues, providing accurate and supportive responses.
Coordinate escalated issues with relevant departments and document all communications in HubSpot.
Roo operates the industry-leading veterinary staffing platform, connecting veterinary professionals with animal hospitals for relief work and hiring opportunities. The company empowers a network of over 20,000 veterinary professionals and serves more than 9,000 animal hospitals, with a remote-first culture and core values like Bias to Urgency and Drive Measurable Impact.