Lead business operations and access strategy, including analytics on retention and network optimization.
Build a program-management engine for cross-functional launches and transformations.
Drive operational efficiency and workforce management, including forecasting and process improvements.
Octave is a modern behavioral health practice providing high-quality, accessible therapy through in-person and virtual clinics. The company is building a sustainable care system with a focus on equity, affordability, and effectiveness, while supporting providers and clients alike.
Lead and support daily team operations, providing coaching, guidance, and professional development to team members.
Manage workflows, staffing, and performance to ensure service levels, KPIs, and quality standards are consistently met.
Coordinate training and process improvements while handling escalated customer issues with empathy and sound judgment.
Our partner provides insurance operations and customer-focused services across the United States. The company fosters a collaborative, inclusive culture centered on continuous improvement, employee development, and integrity.
Lead cross-functional operational initiatives from intake to implementation, managing stakeholders, dependencies, risks, and outcomes.
Partner with business leaders and technology teams to drive execution, adoption, and operational readiness across the organization.
Provide leadership, coaching, and accountability for assigned resources while supporting continuous improvement and post-launch stabilization.
The company is a US-based organization focused on improving service delivery and operational transformation. It fosters a collaborative, results-oriented culture with an emphasis on professional development and measurable business impact.
Lead GL&C's shared legal services, centralized paralegal organization, BPO, and performance intelligence teams.
Drive 3–4% annual productivity improvements through work model shifts, technology adoption, and optimized leverage.
Integrate generative and agentic AI into legal service delivery and establish data-driven performance measurement governance.
Liberty Mutual is a global insurance company whose Global Legal & Compliance organization is transforming how legal and compliance work is delivered through AI, shared services, and operational excellence. The culture emphasizes inclusion, flexibility, professional development, and employee well-being across a large, matrixed enterprise.
Lead end-to-end Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels.
Manage a geographically distributed leadership team and build an inclusive, high-accountability remote culture.
Drive performance frameworks, workforce management, and technology strategy to scale service operations.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.
Drive post-sales success by aligning ServiceNow offerings with customer goals and fostering C-level relationships.
Collaborate with Account Executives to create integrated pre- and post-sales strategies for long-term customer value.
Mitigate risks, drive value realization, and meet KPIs such as adoption, renewals, and customer satisfaction.
ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow. The company helps 85% of the Fortune 500® work smarter and serves a global customer base. It is an AI-native culture with a focus on technology and talent.
Own the master roadmap for the Growth organization, tracking all active programs, sequencing rollouts, and ensuring shared resources are applied in the right order.
Design and own the operating cadence for the Client Development team, including meeting rhythms, program reviews, and leadership updates.
Lead a four-person Revenue Operations and Enablement team, driving conversion improvement, field enablement, and change management across the organization.
Mercer Advisors helps families simplify and amplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance services under one team. They serve over 42,800 families across 110+ U.S. cities, are ranked the #1 RIA firm by Barron's, and foster a flexible, inclusive culture where more than half of employees and client-facing professionals are women.
Build and scale the plan services function with clear processes and automation.
Lead AI adoption and workflow automation to improve operational metrics.
Recruit and develop a world-class operations team and serve as subject matter expert on retirement plan regulations.
Aboon is an AI-native third-party administrator (TPA) that simplifies retirement plan administration for advisors and businesses by combining streamlined workflows with dedicated human service. Backed by investors like Bain Capital and Edward Jones Ventures, the company is a lean, fully remote team that values autonomy and trust.
Translate strategic priorities into actionable plans, workstreams, and enablement activities.
Lead complex cross-functional initiatives to drive measurable business results.
Develop and coach a team of two to deliver on high-value business priorities.
Horace Mann provides insurance and financial products for educators, protecting what they have today and preparing for tomorrow. Founded by teachers, this NYSE-listed company serves 4,100 school districts and holds over $12 billion in assets.