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What You'll Do:
- Provide empathetic support via phone, email, and chat.
- Guide members to EAP and crisis resources.
- Track interactions and meet KPIs in a remote environment.
Qualifications:
- 2-4 years in customer/client service, preferably human services.
- Bachelor's degree preferred or equivalent experience.
- High EQ, strong communication, and multi-tasking skills.
Compensation & Benefits:
- Hourly pay of $19.23-$24.00.
- Health, life, and disability insurance, plus 401(k) matching.
- PTO, paid holidays, and potential annual bonuses.
Work Environment:
- Remote role based in the Dallas, TX area.
- Evening/weekend schedule with specific shifts in Eastern Time.
Care.com
Care.com is a consumer tech company on a mission to help families find and manage high-quality care for loved ones. Available in more than 20 countries, we are the world's leading care platform with a culture that reflects our own experiences as caregivers.