Patient Support Specialist

The Role:

• Serve as the first human connection for patients seeking mental health care.
• Turn high-intent calls and leads into booked appointments while delivering a warm, hospitality-driven experience.

What You'll Do:

• Match patients to the right provider using screening questions, insurance, and scheduling tools.
• Guide hesitant callers toward confident decisions with empathy and sound judgment.
• Support established patients with simple requests and seamless routing to internal teams.

Who You Are:

• A hospitality-minded person who makes others feel genuinely cared for.
• A persuasive, empathetic communicator comfortable navigating emotional conversations.
• Coachable, organized, and passionate about expanding access to mental healthcare.

Compensation & Benefits:

• Competitive hourly pay of $20.00 with a full-time remote schedule.
• Medical, dental, vision, life insurance, short- and long-term disability, paid vacation, and matching 401k plan.
• Professional development opportunities and comprehensive administrative support.