Perform in-depth troubleshooting on issues impacting customers both internally and externally.
Develop internal SaaS applications providing critical customer data to CSE, CSM, TAM, Sales, and Finance teams.
Serve as Incident Manager, monitor alerts, and participate in an on-call rotation.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company operates with teams in 15+ countries and values building connections, with a remote-first culture.
Install and upgrade HealthEdge applications across private cloud, AWS, and customer-hosted instances.
Use agile deployment methodologies and automation tools to manage SaaS-hosted environments.
Troubleshoot issues collaboratively and communicate with senior management on high-visibility assignments.
HealthEdge provides a digital foundation for healthcare payers with integrated solutions including claims administration, business intelligence, and integration capabilities. The company is committed to an inclusive workplace and building diverse teams.
Provide technical support and troubleshoot a wide range of client issues via email.
Collaborate with internal teams to escalate issues and implement resolution plans.
Write documentation, monitor system logs, and assist with testing and validation.
Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, with a global team and a focus on employee growth.
Provide advanced technical support for secure, cloud-based assessment and testing solutions, investigating complex issues across web platforms, APIs, databases, and integrated services.
Take ownership of technical cases from initial investigation through resolution, collaborating with engineering, product, and customer success teams.
Contribute to knowledge sharing, incident management, and continuous improvement while mentoring junior support engineers.
The company provides secure, cloud-based assessment and testing solutions for organizations worldwide. It is a globally distributed technology organization that values collaboration, continuous improvement, and meaningful customer impact.
Manage, optimize, and secure Linux servers, Oracle databases, and virtualized environments.
Implement monitoring, backup, disaster recovery, and security practices to ensure high availability.
Collaborate with technical teams and apply automation and AI tools to improve infrastructure operations.
The company provides critical IT infrastructure and database management services, operating fully remotely across Brazil. While company size is not disclosed, the culture emphasizes collaboration, security, reliability, and the use of AI-powered tools for operational efficiency.
Operate and maintain highly available IAM and infrastructure services in production environments.
Deploy and manage workloads on Kubernetes and Azure, and administer Linux-based systems and containerized applications.
Implement automation, CI/CD pipelines, monitoring, security best practices, and incident response for continuous improvement.
We are a subsidiary of Deutsche Telekom Group, providing a wide portfolio of IT and telecommunications services to large customers across Germany and Europe. With more than 5,300 employees, we have been recognized as Hungary's most attractive employer and value continuous development and skilled IT professionals.
Lead a team of six technical support specialists for a 24/7 SaaS platform.
Act as the primary technical escalation point, managing incidents and resolving issues with SQL, C#, and Azure.
Drive support KPIs, coach team members, and champion AI-assisted support tools.
They provide a business-critical SaaS platform that operates around the clock and serves a global customer base. The company values technical excellence, cross-functional collaboration, and a remote-first, AI-enabled support culture.
Own the Zendesk ticket queue during US hours, triaging issues by severity and responding within SLA.
Investigate incidents across GCP Cloud Logging and MySQL to trace request failures across microservices.
Communicate with banking clients and document resolutions to maintain a reliable support function.
Zact is a fintech company building expense and payment management systems that align employees with finance and accounting through built-in guardrails and continuous reconciliation. With offices across the US, Europe, and India, Zact operates as a global remote-first company.
Provide advanced technical support and incident management for complex production issues within the GuidingCare platform.
Perform root cause analysis, write complex SQL/T-SQL queries, and manage backend data corrections to maintain system stability.
Collaborate with Engineering, Product, and Infrastructure teams while acting as a direct technical contact for enterprise customers.
HealthEdge delivers AI-powered operational infrastructure for health insurance organizations, enabling health plans to modernize operations and improve performance. The company is growing and investing in talent that drives its success and shapes the future of healthcare technology.
Build a strong understanding of Clutch’s platform, architecture, and support workflows to identify systemic friction and recurring issues.
Independently own complex investigations and executive-level escalations, driving them end to end with clear outcomes.
Develop reusable solutions like documentation, scripts, and tooling to reduce repeat issues and raise team effectiveness.
Clutch is a vertical SaaS company backed by Andreessen Horowitz that helps credit unions become FinTech lenders to provide affordable lending solutions. The Support Engineering team is a growing group of 13 experienced engineers, focused on delivering legendary support through collaboration, transparency, and follow-through.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Act as a daily point of contact for clients through tickets and meetings, resolving complex product issues.
Troubleshoot technical issues and track down bugs alongside Technical Product Analysts, reporting to Engineering teams.
Join the Major Incident response team to resolve urgent client problems while keeping the client experience central.
Xplor Technologies powers everyday life through modern vertical software, embedded payments, and AI-powered capabilities for fitness, recreation, golf, and other service-based industries. It is a global company with a culture guided by five core values, offering flexible working and a network of talented colleagues.
Provide premium support, debugging and fixing Node.js-based web applications on AWS Cloud.
Communicate directly with clients to gather issue reports and troubleshoot during afternoon/evening hours (14-22 CET/CEST).
Prioritize requests, review error tracking tools, and collaborate with Scrum teams to improve product quality.
MasterBorn is a software development company delivering high-end solutions to US-based clients, with a focus on scalability and quality. They are a team of top performers, with 100% of clients and referrals from the American IT market, emphasizing a value-driven and learning-oriented culture.
Investigate and triage escalated support tickets to identify root causes and escalate bugs.
Use MySQL queries to analyze data, document findings, and guide Level 1 support.
Collaborate with development teams to ensure platform stability and service quality.
They deliver reliable, scalable technology solutions for mobility and delivery businesses across Brazil. The team values curiosity, collaboration, and continuous learning in a dynamic remote environment.
Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
Own customer cases from initial contact through resolution, including escalations and documentation.
Collaborate with Product and Engineering teams to improve customer experience and support workflows.
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.
Provide hands-on technical support and troubleshooting for cloud workloads across AWS, Azure, and GCP, including incident response and root-cause analysis.
Manage Linux-based systems, containers, CI/CD pipelines, and automation using tools like Docker, Kubernetes, Python, and GitLab.
Engage directly with customers to ensure reliable, secure, and scalable cloud operations, supporting migrations and performance optimization.
The company delivers managed cloud infrastructure and support services across AWS, Azure, and Google Cloud Platform for enterprise clients. It is a distributed, remote-first organization with a collaborative, learning-focused culture.
Support and maintain the client's IT infrastructure and environments hosting customer workloads.
Ensure stability, availability, and reliability of infrastructure services for internal and hosted systems.
Collaborate with a Germany-based software company specializing in IT, telecom, and data center infrastructure solutions.
Tieto Tech Consulting is part of Tieto, a leading Nordic tech company specializing in application and product development. They emphasize open culture, diversity, and work-life balance, with a flexible hybrid work model and a focus on meaningful projects.
Administer and support Oracle EBS R12.1 and R12.2 environments, including cloning, patching, and upgrades.
Troubleshoot complex technical issues in a production support environment and ensure timely resolution per SLAs.
Collaborate with cross-functional teams to maintain system availability, document processes, and drive root cause analysis.
The partner company is an IT services organization specializing in Oracle E-Business Suite administration and production support. It operates in a remote, client-focused environment that values accountability, technical excellence, and clear communication.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.