Own escalations end-to-end, reproducing, isolating, and communicating progress to stakeholders.
Perform deep technical analysis using SQL forensics, logs, and telemetry to identify root causes.
Document repro kits and internal RCA notes while building the Knowledge-Centered Support library.
HungerRush is a leading provider of integrated restaurant technology solutions, including the cloud POS system HungerRush 360. The company values team, respect, accountability, customer, and speed, and fosters a collaborative culture.
Lead a team of six technical support specialists for a 24/7 SaaS platform.
Act as the primary technical escalation point, managing incidents and resolving issues with SQL, C#, and Azure.
Drive support KPIs, coach team members, and champion AI-assisted support tools.
They provide a business-critical SaaS platform that operates around the clock and serves a global customer base. The company values technical excellence, cross-functional collaboration, and a remote-first, AI-enabled support culture.
Support ETL pipelines processing large healthcare datasets, ensuring reliability and performance.
Perform production support by analyzing issues, code fixes, and delivering immediate solutions.
Collaborate with customers and cross-functional teams to diagnose and resolve software-related issues.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is growing quickly and investing in its people, fostering a culture of innovation in healthcare technology.
Troubleshoot complex web applications across software functionality, databases, and operating systems.
Manage customer issues with strong communication and end-to-end ownership.
Analyze recurring issues and contribute knowledge to improve support for customers and colleagues.
This role provides technical support for a widely used learning management platform serving educational institutions. The company operates in a collaborative, global customer support environment with a focus on improving digital teaching and learning experiences.
Serve as the primary point of contact for critical database issues during US business hours, diagnosing and resolving performance, reliability, and availability problems.
Partner with developers to design, review, and optimize SQL queries and stored procedures, and coach the team on performance best practices.
Proactively monitor database health across client environments, building alerting thresholds, runbooks, and dashboards to catch risks before they become incidents.
A growing US-based SaaS company serving 150+ enterprise clients on a highly customized, multi-tenant platform. The team values proactive problem-solving and collaboration.
Diagnose and resolve customer connectivity, configuration, and messaging issues using self-service tools.
Manage on-call shifts, respond to critical support issues, and serve as Incident Manager during major incidents.
Clearly communicate technical concepts to customers and internal teams, teaching them to use tools independently.
Redox provides a healthcare interoperability platform connecting over 12,000 systems, processing over 1.2 billion messages per month. The company fosters a 100% remote-first culture with a collaborative and committed team.
Provide technical support for API integrations and database connectivity.
Investigate and resolve integration failures and data inconsistencies.
Work with RESTful APIs, webhooks, and SQL queries to support customer environments.
AppXite is a digital marketplace and billing platform for cloud and AI services. They are an international team with a focus on technical excellence and mutual support.
Provide technical customer service for assigned software solutions, managing support cases from intake to resolution.
Take ownership of complex client software issues and support hot-fix updates and escalations.
Analyze technical issues, document troubleshooting steps, and contribute to improving resolution times.
A technology company providing software solutions and technical support services to clients. It maintains a collaborative culture and offers a remote-first work environment with a focus on employee wellbeing.
Design, build, and maintain complex back-end services in C#, ADO.NET, and SQL Server.
Implement and evolve SOAP and REST APIs with versioning, security, and performance best practices.
Ensure service reliability through unit and integration testing, proactive troubleshooting, and root-cause analysis.
CI&T helps large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions. They have 8,000 employees across more than 25 countries, collaborating to build solutions with real impact.
Learn technical skills to resolve customer support cases and implement software within the Product Engineering team.
Gain understanding of product datasets, codebases, and business purpose to support and implement solutions.
Prioritize individual workload using ticketing system (ServiceNow) and adhere to compliance standards.
Kodiak Solutions transforms the healthcare industry with cutting-edge technology solutions for finance, unclaimed property, risk management, and revenue cycle management. They foster a collaborative culture focused on innovation and simplifying complex processes.
Advise developers on effectively using the database platform and resolve technical challenges through multiple support channels.
Diagnose complex issues spanning applications, databases, infrastructure, and production workflows.
Create and improve documentation, troubleshooting guides, and support processes while collaborating with Engineering.
Our partner is a technology company that provides database and infrastructure solutions to businesses. It is a remote-first, fast-growing organization focused on developer experience and scalable support.
Provide first-line product and technical support, diagnosing customer issues and resolving tickets within SLA guidelines.
Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to implement effective solutions.
Maintain flexible availability for customer needs across time zones, including occasional early morning or evening shifts.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is expanding and investing in its people, fostering a culture of growth and innovation in healthcare technology.
Provide technical support and troubleshoot a wide range of client issues via email.
Collaborate with internal teams to escalate issues and implement resolution plans.
Write documentation, monitor system logs, and assist with testing and validation.
Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, with a global team and a focus on employee growth.
Deliver REST API integrations with Databricks for healthcare data.
Develop in Python and C#/.NET using healthcare standards like HL7 and FHIR.
Work fully remotely with a lead engineer and customer stakeholders.
OnTrac provides software engineering contractor services, focusing on healthcare and pharmacy benefit management projects. The company is staffing a small team of three to four engineers, emphasizing hands-on work and collaboration.
Analyze and diagnose incoming technical and functional issues, implementing solutions such as configuring integrations and building business processes.
Communicate with users via phone, email, and remote sessions, providing clear guidance and keeping them informed on case progress.
Create and maintain knowledge base articles, contribute to troubleshooting guides, and collaborate with cross-functional teams to improve product stability.
Creatio is an AI CRM and workflow platform where people and AI agents work together. The company is headquartered in Boston, MA, with a global team serving thousands of customers in over 100 countries and was named to Inc.’s Best Workplaces list in 2025.
Engineering-first role: leads complex inquiries into trader-impacting issues and ships production code fixes.
Builds internal tooling, automation, and observability to prevent recurring issues.
Partners with cross-functional teams to translate recurring trader pain into backlog items.
Topstep provides a trading platform (TopstepX and Topstep Brokerage) for futures traders. The company fosters a collaborative culture with remote and hybrid work options, and offers competitive benefits including 401(k) matching, health insurance, and paid time off.
Provide technical support and guidance to users across Intercom, Slack, phone, and email to maximize platform value
Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to deliver exceptional customer experiences
Participate in an on-call rotation and adapt to a fast-changing startup environment while owning customer success
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP, enabling marketing teams to build and ship end-to-end campaigns. Founded in 2019 and headquartered in San Francisco, the company is trusted by enterprises like Domino's, Spotify, and Ramp, with an ambitious, impact-driven team that values humility and kindness.
Develop and enhance back-end features, APIs, and microservices for a scalable workforce management platform.
Build and maintain integrations with external platforms using robust, well-designed APIs.
Collaborate with cross-functional teams including product managers, designers, and data analysts.
They build a modern workforce management platform. The company fosters a collaborative, remote-first culture with a focus on continuous learning and technical growth.
Lead technical integration and data projects from scoping to delivery for clients.
Provide consultative support and mentorship to team members.
Contribute to process improvements and cross-functional collaboration.
Absorb Software is a leading global AI-driven learning platform provider, helping organizations unlock workforce potential. Trusted by over 3,300 organizations and 34 million users, the company has a collaborative, caring culture focused on innovation and continuous learning.
Support AlwaysOn availability groups, provide data access to analysts and ML engineers, and monitor database performance proactively.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to streamline the recruitment process and ensure fair candidate evaluation.