Serve as the initial point of contact for technical support requests through phone, email, and other channels.
Diagnose and resolve software, hardware, operating system, application, and network-related issues.
Document, track, and monitor support requests and maintain knowledge-base articles.
The company provides IT support services as a key first point of contact for end-users experiencing technical issues. It operates fully remotely with a collaborative culture focused on responsive, user-friendly support.
Provide remote technical support to firm employees nationwide, troubleshooting hardware and software issues.
Manage and maintain network devices, Document Management Systems, and Microsoft 365 environments.
Maintain records of repairs and fixes using ZenDesk and collaborate with team to resolve issues.
Tyson & Mendes is a civil defense law firm known for breaking the mold of traditional law firms. It is a fast-growing firm that invests in its people with specialized training and clear paths to leadership.
Provide first-line technical support across phone, email, chat, and self-service portals.
Diagnose and resolve hardware, software, access, and network connectivity issues.
Document and track incidents using IT service management tools like ServiceNow.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on efficient, technology-driven recruitment processes.
Provide advanced technical support to enterprise customers, troubleshooting complex software, server, and network issues.
Manage support cases from diagnosis through resolution, including remote troubleshooting and escalation.
Create and maintain knowledge base articles and technical documentation, while participating in a 24/7 on-call rotation.
Sutherland provides advanced technical support for a leading cybersecurity client focused on protecting sensitive digital data. The company seeks dedicated professionals to work remotely, offering a collaborative and supportive culture.
Assist customers with procedural or operating difficulties using KPA software applications.
Troubleshoot and resolve issues, escalating complex problems to tier 2 support when needed.
Prioritize and handle incoming support issues, documenting all communication in a centralized ticketing system.
KPA helps automotive businesses with compliance, safety, and regulatory change through software, consulting, and training. Named a Best Place to Work for seven years, KPA is a team of dedicated professionals focused on client success.
Design, deploy, and maintain resilient infrastructure for Oracle Utilities environments.
Perform Linux systems administration, networking, scripting, and SQL optimization.
Troubleshoot incidents and provide technical support to clients across North America.
The company specializes in supporting business-critical Oracle Utilities environments across North America. It operates as a remote-first, collaborative team with a focus on reliability and client success.
Serve as primary technical contact for users and customers, coordinating issue resolution through phone, email, and ticketing systems.
Provide second-level technical support for healthcare IT systems, diagnosing and resolving complex hardware, software, networking, and application issues.
Collaborate with IT, Product, Engineering, and other teams to investigate complex technical problems and implement effective solutions.
The company provides technical support services within a healthcare IT environment, where reliability and responsiveness are critical. They are a partner company that values collaboration, customer focus, and technical excellence.
Provide technical support for enterprise asset management applications, resolving complex database and configuration issues.
Manage support cases from intake to resolution, collaborating with development teams and ensuring customer satisfaction.
Support software upgrades, patches, and testing, and create knowledge-base articles and training materials.
This company provides enterprise asset management software and technical support to public transit organizations. Their team is collaborative, customer-focused, and committed to continuous improvement and professional growth.
Provides remote technical support for Synapse products and troubleshoots complex issues across multiple software and hardware systems.
Collaborates with peers and Lead Team members to develop innovative solutions and documents cases for knowledge base articles.
Maintains expert knowledge of medical imaging products, monitors TAC phone system, and ensures positive customer surveys and accurate documentation.
FUJIFILM Healthcare Americas Corporation develops cutting-edge healthcare solutions across diagnostic and enterprise imaging. With over 70,000 employees globally, we are driven by our Group Purpose of 'giving our world more smiles' and offer a dynamic, flexible work environment.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.
Provide technical support for Dealertrack software products.
Troubleshoot system issues and document resolutions in CRM.
Manage multiple customer cases while meeting service levels.
They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.
Provide first-line technical support for corporate and data center environments, diagnosing and resolving issues remotely.
Install, configure, and maintain IT systems, including hardware, software, and network equipment.
Collaborate with cross-functional teams to support IT projects, system upgrades, and infrastructure improvements.
The company focuses on sustainable infrastructure and technologies that create positive environmental and societal impact. It has a fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.
Serve as the initial point of contact to resolve client technical issues and manage ticket queues within SLAs.
Provide clients with advice on privacy and identity theft best practices while coordinating with Account Success and Security teams.
Enroll devices onto the BlackCloak platform and maintain working knowledge of solutions to contribute to client education.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is extremely fast-growing, with an impressive client base of Fortune 500 companies and a dedicated team fostering a dynamic, remote-first culture.
Design, deploy, maintain, and optimize resilient infrastructure for Oracle Utilities environments.
Perform root-cause analysis and troubleshooting for system performance, security, and network connectivity issues.
Provide on-call support and communicate technical plans clearly to both technical and non-technical stakeholders.
This is a partner company seeking an Infrastructure Engineer to support Oracle Utilities environments for North American clients. The company emphasizes reliability, independence, and technical excellence in a fully remote setting.
Serve as a senior technical point of contact for enterprise customers, resolving complex identity and directory issues.
Apply advanced diagnostic techniques to troubleshoot Windows and Active Directory integrations.
Collaborate with cross-functional teams to improve customer outcomes and support practices.
The company offers a platform for identity and directory management in a SaaS environment. It fosters a culture of collaboration, continuous learning, and remote work across a global distributed team.
Provides remote technical, applications, and system support for customers and business units.
Operates with little supervision, making decisions to resolve customer issues and guiding the support team.
Maintains expert knowledge of medical imaging products and collaborates on complex issues with cross-functional teams.
FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions spanning diagnostic imaging, enterprise imaging, and in-vitro diagnostics. With over 70,000 employees globally, the company is guided by the purpose of 'giving our world more smiles.'
Serve as the senior technical escalation point for complex IT and Operational Support issues, owning incidents from investigation through resolution.
Coach and mentor IT Support team members on troubleshooting methodologies, technical fundamentals, and documentation.
Help administer and continuously improve endpoint, identity, access collaboration, and core IT systems while supporting a remote-first workforce.
Sevaro Health is a physician-led, AI-powered virtual neurology and telestroke company partnering with hospitals across the country, with a significant presence in rural and underserved communities. As a growing healthtech company, we focus on providing reliable technology for clinicians and ensuring that where you live does not determine whether you survive a stroke.
Provide first-line and second-line technical support for hardware, software, and cloud applications across a remote organization.
Manage user accounts, device deployment, and ticket documentation following security and compliance standards.
Collaborate with Systems Administrators and vendors to resolve escalated issues and maintain endpoint compliance.
PRO-spectus, is a company focused on improving patient lives through supportive and dedicated teamwork. They foster a culture of collaboration and professional growth with a compassionate team.
Provide timely customer support across phone, chat, email, and ticketing channels, resolving PCI DSS inquiries with first-contact resolution.
Guide customers through compliance processes using clear, step-by-step instructions and troubleshoot the online platform.
Maintain accurate records, identify recurring issues, and recommend process improvements to enhance efficiency.
The company specializes in payment-card compliance and cybersecurity solutions, providing customer support for PCI DSS requirements. It is a remote-first organization that values accuracy and customer-first mindset, though specific team size is not disclosed.
Administer Windows and Linux systems, including Active Directory and server maintenance.
Troubleshoot network, virtualization, and backup issues across enterprise infrastructure.
Manage L2 tickets, support hardware, and maintain documentation for reliable service delivery.
This company provides IT services and infrastructure support. It is a growing technology services environment with a collaborative, values-centered team culture.