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Responsibilities:
- Provide technical customer service for assigned software solutions, managing support cases from intake to resolution.
- Take ownership of complex client software issues and support hot-fix updates and escalations.
- Analyze technical issues, document troubleshooting steps, and contribute to improving resolution times.
Requirements:
- At least 2 years of experience in help desk, technical support, or customer service.
- At least 2 years of scripting experience with SQL, PowerShell, or similar tools.
- Strong understanding of Windows operating systems and networking concepts like TCP/IP and DNS.
Benefits:
- Hourly compensation of $25.00–$30.00, with eligibility for commission or performance incentive.
- Fully remote work opportunity within the United States.
- Healthcare coverage including medical, dental, and vision plans, plus paid time off and holidays.
Partner Company
A technology company providing software solutions and technical support services to clients. It maintains a collaborative culture and offers a remote-first work environment with a focus on employee wellbeing.