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ServiceNow Datadog Elasticsearch

Responsibilities:

  • Design and enhance proactive monitoring for the AWS Connect CCaaS platform to ensure reliability.
  • Troubleshoot production issues, perform root cause analysis, and minimize downtime.

Qualifications:

  • 4+ years IT experience with CCaaS and strong contact center observability skills.
  • Experience with Splunk, CloudWatch, AWS Lambda, Amazon Connect, and scripting in Python or JavaScript.

Additional Information:

  • Enjoy remote work culture, competitive pay, health insurance, language courses, and relocation program.
  • Access professional development, mentorship, and certification opportunities.

Miratech

Miratech is a global IT services and consulting company that helps enterprises and start-ups innovate and transform digitally. With nearly 1,000 professionals across 25 countries, it maintains a values-driven culture of 'Relentless Performance' and a 99% project success rate.

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