Own the day-to-day operation of a monitoring platform, including dashboards and alerts.
Proactively analyze logs, traces, and metrics to detect failures and drive resolution.
Define and measure SLIs, improve reliability, and automate operational tasks.
CI&T helps large enterprises transform AI potential into real business impact with AI deployment and tech-integrated solutions. With 30 years of experience and 8,000 employees across 25 countries, we collaborate to build solutions with real impact.
Drive automation, security, compliance, and reliability across cloud and on-premises environments.
The company operates a healthcare credentialing platform aimed at improving provider data quality and compliance. It fosters a collaborative, small-team culture focused on innovation, technical ownership, and professional growth.
Oversee daily operations across BPO vendor partners, monitoring queue performance, SLA adherence, and staffing levels.
Own the Care technology stack, including Zendesk, Amazon Connect, and workforce management tooling.
Drive quality, learning, and process documentation to deliver high-quality member care at scale.
evermore is a technology company that administers Smart Benefits, connecting people to products and services they need to live healthier lives. It is a Series B stage company backed by leading investors and operates as a remote-first, distributed workforce.
Build and maintain scalable cloud infrastructure for high availability.
Enhance observability and monitoring frameworks for accurate alerts.
Support on-call rotations and incident response with post-mortems.
GoGuardian is an award-winning learning solutions company purpose-built for K-12, trusted by educators to promote effective teaching and keep students safe. They are a remote, diverse, and committed team of mission-driven employees focused on improving learning environments.
Monitor application health and performance for Web and Mobile using Datadog and Dynatrace.
Manage incidents and support tickets via ServiceNow, performing root-cause analysis and troubleshooting.
Validate canary deployments and analyze logs with Elasticsearch and Kibana to ensure production stability.
This company is a technology-driven organization focused on delivering high-quality digital products and services at scale. It fosters a collaborative, inclusive, and horizontal culture with opportunities for cross-functional growth and continuous learning.
Build a strong understanding of Clutch’s platform, architecture, and support workflows to identify systemic friction and recurring issues.
Independently own complex investigations and executive-level escalations, driving them end to end with clear outcomes.
Develop reusable solutions like documentation, scripts, and tooling to reduce repeat issues and raise team effectiveness.
Clutch is a vertical SaaS company backed by Andreessen Horowitz that helps credit unions become FinTech lenders to provide affordable lending solutions. The Support Engineering team is a growing group of 13 experienced engineers, focused on delivering legendary support through collaboration, transparency, and follow-through.
Own the AWS environment end to end, including compute, networking, IAM, databases, storage, and the Cloudflare edge.
Improve availability, scalability, and resilience of production workloads while managing monitoring, logging, and alerting.
Manage infrastructure as code, control AWS spend, and maintain disaster recovery and backup plans.
BAMKO is one of the top 10 largest companies in the branded merchandise space, serving Fortune 1000 clients like Dunkin' Donuts, Tesla, and Microsoft. It is a fast-paced, entrepreneurial company with a culture centered on personal and professional growth.
Provide technical support and troubleshoot a wide range of client issues via email.
Collaborate with internal teams to escalate issues and implement resolution plans.
Write documentation, monitor system logs, and assist with testing and validation.
Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, with a global team and a focus on employee growth.
Design, build, and maintain scalable, secure, and reliable cloud infrastructure primarily using AWS.
Develop infrastructure as code with AWS CDK, Terraform, or Pulumi, and build internal platform tools and self-service workflows.
Improve system reliability, security, and observability while collaborating with distributed engineering teams.
They build a modern email infrastructure platform designed to improve the developer experience. They are a fast-growing, remote-first team that values autonomy, technical excellence, and continuous improvement.
Leverage expertise in CX, call center infrastructure, and cloud technologies to integrate Cresta's AI solutions with enterprise contact centers.
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs, with hands-on experience in Go, Python, and JavaScript.
Collaborate with Customer Success and engineering teams to remove technical barriers, triage issues, and drive value through real-time coaching and agent efficiency tools.
Cresta provides a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to drive revenue and efficiency for customer experiences. Founded from Stanford AI Lab, Cresta has raised over $270 million from top investors and includes leading AI minds on its team.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Lead multi-quarter platform programs spanning cloud, CI/CD, identity, and artifact management.
Set technical direction through design documents and build agreement across Engineering and Security.
Define reliability, alerting, and on-call design while mentoring senior engineers.
PatientPoint is a digital health company that connects patients, providers, and life sciences companies at the moment of care. With a network in 35,000 physician offices and 750 million patient visits annually, it's a 2025 Best Place to Work.
You will execute integration designs and project plans, building and deploying applications using Cresta SDKs and APIs.
You will integrate Cresta solutions with enterprise contact center platforms and maintain integrations using Go, Python, and JavaScript.
You will partner with Customer Success Managers to triage technical issues and build strong relationships with customer technical stakeholders across APAC.
Cresta unlocks the true potential of the customer experience with a unified AI platform combining conversational AI agents, real-time human agent augmentation, and conversation intelligence. Born from the Stanford AI Lab, Cresta has raised over $270 million from investors including a16z, Greylock, and Sequoia, and its leadership includes top AI minds.
Assist in developing and maintaining observability strategies for logging, metrics, tracing, and alerting.
Support adoption of observability best practices and tools (e.g., Prometheus, Grafana, ELK).
Implement Infrastructure as Code (IaC) using Terraform and contribute to automation.
Binance.US is a licensed and regulated U.S. cryptocurrency exchange where users can buy, trade, hold, and earn digital assets. It is recognized as a top U.S. crypto platform with a remote-first culture focused on compliance, innovation, and user trust.
Handle a high volume of inbound phone calls and resolve customer issues using Amazon Connect and Connect Assistant.
Deliver positive experiences through empathy, patience, and clear communication while documenting interactions.
Work assigned shifts, including weekends and holidays, and participate in ongoing training in a fast-paced environment.
Encoura empowers students and institutions to make informed decisions through research, enrollment, marketing, and student success solutions. Since 1972, the company has been a mission-driven provider serving higher education and K-12 institutions with innovative tools and programs.
Install and upgrade HealthEdge applications across private cloud, AWS, and customer-hosted instances.
Use agile deployment methodologies and automation tools to manage SaaS-hosted environments.
Troubleshoot issues collaboratively and communicate with senior management on high-visibility assignments.
HealthEdge provides a digital foundation for healthcare payers with integrated solutions including claims administration, business intelligence, and integration capabilities. The company is committed to an inclusive workplace and building diverse teams.
Coordinate and manage Major Incident process activities, including Sev1 and Sev2 incidents.
Communicate with internal and customer stakeholders on status, resolution, and success criteria.
Partner with Problem Management on RCA process and create Technical Action Plans.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is experiencing strong market momentum and is investing in its people as it expands.
Administer AWS GovCloud and Linux infrastructure for a federal client's telecommunications systems.
Support AWS Connect, IAM, CloudWatch, and automation through Infrastructure as Code.
Participate in SAFe Agile ceremonies and an on-call rotation for mission-critical uptime.
They are a rapidly growing federal contractor delivering secure cloud and telecommunication infrastructure for federal clients. The company focuses on mission-critical systems and maintains a collaborative, agile work culture.
Design, develop, and maintain reliability solutions and SRE utilities using Python in AWS environments to reduce toil and improve platform reliability.
Build observability and monitoring solutions with Grafana and AWS CloudWatch, and implement Infrastructure as Code using Terraform.
Develop CI/CD pipelines, define SRE standards and metrics, and participate in incident management and on-call rotation.
Peraton is a next-generation national security company that delivers mission-critical solutions and transformative IT services to government agencies and the U.S. armed forces. The company operates across land, sea, space, air, and cyberspace, with employees solving the most daunting challenges facing customers worldwide.
Manage and optimize AWS cloud infrastructure to ensure scalability, reliability, and security.
Build and maintain CI/CD pipelines and Infrastructure as Code using Terraform, Kubernetes, Helm, and ArgoCD.
Improve observability, automate developer workflows, and participate in a 24/7 on-call rotation.
Mark43 builds powerful, scalable, and elegant software for public safety, empowering communities and their governments with new technologies. They are a mission-driven company with a collaborative culture, investing in their people and embracing diverse ideas.