Ensure trouble-free functioning of the SH (Software & Hardware) complex.
Activate escalation protocol to attract specialists when abnormalities occur.
Handle communication with customers regarding requests and issue reports.
Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. We value care for our employees and offer flexible benefits and community activities.
Support retail and VIP users on the App, Website, Desktop Client, and API.
Troubleshoot and resolve technical issues using logs, databases, monitoring, and code.
Build and maintain internal tools and automation, including AI-driven ones.
Binance is a leading global blockchain ecosystem that operates the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in more than 100 countries, the company offers a diverse range of digital-asset products and services and maintains a flat, results-driven culture.
Provide responsive technical support to customers via phone and portal, actively monitoring client sites and resolving cases promptly.
Diagnose and resolve complex technical issues related to software applications, Windows OS, and SQL Server databases.
Maintain documentation in ServiceNow, configure and deploy InteleShare software, and ensure service level compliance.
Intelerad delivers scalable medical imaging and analytics platforms that connect clinicians to fast, smart imaging ecosystems. With nearly 700 employees across six countries, the company empowers around 2,000 healthcare organizations with best-in-class solutions.
Own uptime across deployed kiosk fleet, troubleshoot hardware in the yard, and drive repeat failures to zero.
Run factory and site acceptance testing, integrate access-control with customer security systems, and build automation for kiosk deployment.
Participate in on-call rotation and improve monitoring and alerting for field hardware.
Outpost is building the backbone of freight by reinventing supply chain infrastructure with carrier-agnostic truck terminals across America. Backed by $1B from Greenpoint Partners, the company is scaling with a high-performance team that values accountability, integrity, and relentless execution.
Own trading operations and on-call coverage during APAC hours.
Monitor live strategies, investigate alerts, and respond to incidents.
Support business development and act as a technical point of contact for APAC partners.
Gauntlet builds the financial systems of the future, offering institutional vault products across the onchain finance stack. Serving over $1.5B in client TVL, the team combines traditional finance and crypto-native expertise to deliver durable products.
Provide clear, timely support via email, phone, chat, and video calls for customer issues.
Manage Level 1 tickets, resolving what you can and escalating complex issues to Level 2.
Document new issues and simplify technical jargon to help customers resolve problems independently.
RunPod is the AI Developer Cloud, used by over one million developers to build, train, and deploy AI. We are a small, remote-first team that moves fast and values ownership and urgency.
Act as first point of contact for customer support inquiries, resolving common issues related to API usage, onboarding, authentication, and billing.
Escalate complex issues to L2/L3 support or engineering with clear reproduction steps and logs.
Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
Databento provides real-time and historical market data across futures, options, and equities through a unified API. Our team includes alumni from top quantitative firms and we embrace 100% remote work with a global culture.
Monitor trading platforms and oversee trade flow, execution quality, and pricing in real time.
Manage liquidity, pricing, and routing while analyzing spreads, latency, and execution quality.
Handle risk exposure, trade lifecycle, and incident response to maintain platform accuracy and uptime.
PrimeXBT is a global online trading platform offering CFDs, forex, and cryptocurrencies. The company operates as a remote-first trading technology firm, emphasizing operational excellence and a fast-paced, collaborative culture.
Provide production support for US Regional Applications, ensuring continuous monitoring and timely incident resolution.
Troubleshoot production issues by analyzing server and application logs using Splunk and Dynatrace.
Support application deployments with Jenkins and participate in ITIL processes for incident and change management.
Coforge is a global IT solutions and services company focused on digital transformation and application management. It values skill-based hiring and fosters an inclusive, diverse workplace culture.
Execute end-to-end server onboarding, including imaging and firmware updates.
Build and improve automation scripts and provisioning pipelines.
Collaborate with teams to optimize provisioning at massive scale.
Vultr provides high-performance cloud infrastructure globally, including Compute, GPU, Bare Metal, and Storage. It is the world's largest privately-held cloud infrastructure firm, trusted by hundreds of thousands of customers across 185 countries.
Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Provide hardware and firmware deployment support and assist customers with network configuration and integrations.
Troubleshoot technical issues using networking knowledge and documented practices, escalating when necessary.
Act as the single point of contact for customers and collaborate with cross-functional teams.
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.
Take on top-tier technical escalations to resolution.
Improve customer experience with Support, Success, and Engineering.
Build internal tools that help Product Support scale.
Boulevard provides a client experience platform for appointment-based self-care businesses such as salons and spas. The company is large enough to transform the industry, with a culture of experimentation and inclusivity.
Provide remote technical support for hardware, software, and network issues across customer sites and data centers.
Troubleshoot servers, POS equipment, printers, scanners, and connectivity problems involving TCP/IP, DNS, VPNs, and firewalls.
Collaborate with customers, vendors, and internal teams to resolve complex infrastructure issues and maintain service levels.
This company provides infrastructure support services to automotive and retail businesses across the United States. It is a technology-focused organization with a diverse, global team that values innovation, knowledge sharing, and teamwork.
Monitor fulfillment systems and integrations during evening hours to keep operations running smoothly.
Investigate stuck orders, inventory mismatches, and shipping issues using SQL, logs, and AI-assisted tools.
Use AI-assisted coding in Python/Django to fix issues, build automations, and improve runbooks.
Hungryroot uses AI to build a consumer-centric food and wellness company, acting as a personal assistant for healthy living by recommending and delivering groceries, recipes, and supplements. They are a distributed remote-first team across 28+ U.S. states, emphasizing collaboration, flexibility, and accountability.
Design, develop, test, and maintain software, ensuring alignment with functional requirements, development guidelines, and the scope of work.
Actively contribute to team discussions regarding technology, development best practices, and process improvements.
Manage projects and deliverables to the client by engaging directly with customers to discuss product defects, product requirements, and deployment activities.
We are a reputable software company specializing in the healthcare industry, providing various products to laboratories, hospitals, and doctors since 1988. You will be joining a smart and driven team passionate about exploration and discovery in the Healthcare Software vertical, with significant investment in people, processes, and technology.
Provide 24/7 operational support for Linux, Windows, and cloud-based infrastructure.
Monitor system integrity, perform backups, resolve incidents, and maintain documentation.
Administer cloud platforms, virtualization, and automation using scripting tools.
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. It retains nearly 1,000 full-time professionals across 25+ countries with a culture of Relentless Performance.
Work directly with a successful equity derivatives trading desk to design, develop, and support proprietary trading applications.
Have a significant impact on infrastructure in C# and add new features for human and algorithmic traders.
Provide real-time support and bug fixes for live trading applications in a fast-paced team.
Gelber Group is a proprietary trading firm that trades across global financial markets using a diverse range of strategies and asset classes. It has a collaborative, entrepreneurial, and meritocratic culture, with offices and remote team members throughout the United States and Europe.