Support mission-critical database environments with shift-based coverage and on-call response.
Monitor performance, troubleshoot production issues, and conduct root-cause analysis for stability.
Design and maintain SQL Server and Databricks data models, ETL, and CI/CD pipelines.
US Security & IT is a technology company providing mission-critical IT and database solutions for government-focused operations. The organization emphasizes reliability, security, and cloud transformation, fostering a collaborative and flexible work culture.
Lead complex incident investigation and triage during IST hours using GCP tools.
Serve as senior technical point of contact for India bank clients, ensuring clear communication.
Mentor the junior analyst and own shift handoffs between India and US teams.
Zact is a fintech innovator simplifying expense and payment management systems with built-in guardrails and continuous reconciliation. They provide a 100% remote working option and have a global team across US, Europe, and India.
Providing 3rd level application support for a mobile communication platform for corporate IoT devices
Analysing API related issues and executing SQL fixes through CI/CD pipelines
Managing assigned tickets and organizing virtual meetings with other departments and SW vendors
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, providing IT and telecommunications services to large corporate customers across Europe. With over 5,300 employees in Hungary, the company is recognized as the country's most attractive employer and fosters a culture of innovation and continuous development.
Investigate B2B incidents in Engagement-CRM, verifying user data and campaign parameters.
Diagnose via logs (Kibana/OpenSearch), SQL, REST APIs, and DevTools; escalate to engineering.
Guide L1 and operators on configurations, meet SLAs, and maintain runbooks.
GR8_TECH builds B2B iGaming platforms, delivering full-cycle tech, integrations, consulting, and operational support for operators. With 1000+ employees across the globe, the culture is built on trust, ownership, and a growth mindset.
Perform in-depth troubleshooting on issues impacting customers both internally and externally.
Develop internal SaaS applications providing critical customer data to CSE, CSM, TAM, Sales, and Finance teams.
Serve as Incident Manager, monitor alerts, and participate in an on-call rotation.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company operates with teams in 15+ countries and values building connections, with a remote-first culture.
Own the Zendesk ticket queue during US hours, triaging issues by severity and responding within SLA.
Investigate incidents across GCP Cloud Logging and MySQL to trace request failures across microservices.
Communicate with banking clients and document resolutions to maintain a reliable support function.
Zact is a fintech company building expense and payment management systems that align employees with finance and accounting through built-in guardrails and continuous reconciliation. With offices across the US, Europe, and India, Zact operates as a global remote-first company.
Manage, optimize, and secure Linux servers, Oracle databases, and virtualized environments.
Implement monitoring, backup, disaster recovery, and security practices to ensure high availability.
Collaborate with technical teams and apply automation and AI tools to improve infrastructure operations.
The company provides critical IT infrastructure and database management services, operating fully remotely across Brazil. While company size is not disclosed, the culture emphasizes collaboration, security, reliability, and the use of AI-powered tools for operational efficiency.
Administer and support Oracle EBS R12.1 and R12.2 environments, including cloning, patching, and upgrades.
Troubleshoot complex technical issues in a production support environment and ensure timely resolution per SLAs.
Collaborate with cross-functional teams to maintain system availability, document processes, and drive root cause analysis.
The partner company is an IT services organization specializing in Oracle E-Business Suite administration and production support. It operates in a remote, client-focused environment that values accountability, technical excellence, and clear communication.
Provide advanced technical support and incident management for complex production issues within the GuidingCare platform.
Perform root cause analysis, write complex SQL/T-SQL queries, and manage backend data corrections to maintain system stability.
Collaborate with Engineering, Product, and Infrastructure teams while acting as a direct technical contact for enterprise customers.
HealthEdge delivers AI-powered operational infrastructure for health insurance organizations, enabling health plans to modernize operations and improve performance. The company is growing and investing in talent that drives its success and shapes the future of healthcare technology.
Own escalations end to end, driving technical issues to resolution.
Diagnose pricing and sync issues by digging into logs, SQL, and code.
Translate complex algorithm behavior into clear explanations for hosts.
AirDNA is a technology startup providing data and business intelligence for the vacation rental industry, tracking over 10 million properties. The company has offices in Denver and Barcelona and fosters a data-driven culture with values of Happy, Hungry, and Honest.
Implement, configure, and support CareDx software platforms and HL7 interfaces.
Troubleshoot and resolve system issues related to databases, operating systems, and application interfaces.
Provide ongoing customer support and ensure compliance with SLAs while managing project timelines.
CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. The company offers a competitive total rewards package and fosters a culture where every employee contributes to improving patient outcomes.
Troubleshoot and resolve complex technical customer issues across our product suite, collaborating with cross-functional teams.
Act as a customer advocate by handling installation, configuration, and data exploration requests with genuine empathy.
Partner with software engineering to resolve advanced issues and share customer feedback with product organization.
New Relic builds an intelligent observability platform that gives companies insight into their complex systems in an AI-first world. It is a global team with a culture that values diversity, inclusion, and authenticity.
Provide first-line product and technical support, diagnosing customer issues and resolving tickets within SLA guidelines.
Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to implement effective solutions.
Maintain flexible availability for customer needs across time zones, including occasional early morning or evening shifts.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is expanding and investing in its people, fostering a culture of growth and innovation in healthcare technology.
Install and upgrade HealthEdge applications across private cloud, AWS, and customer-hosted instances.
Use agile deployment methodologies and automation tools to manage SaaS-hosted environments.
Troubleshoot issues collaboratively and communicate with senior management on high-visibility assignments.
HealthEdge provides a digital foundation for healthcare payers with integrated solutions including claims administration, business intelligence, and integration capabilities. The company is committed to an inclusive workplace and building diverse teams.
Monitor and validate data loads, resolve discrepancies, and investigate production incidents.
Translate business needs into technical requirements and provide design feedback.
Develop tests, create documentation, and support users with warehouse data.
Knowledge Services is a technology consulting firm that provides IT staffing and solutions, including this contract role with the State of Maine. They focus on delivering quality talent and emphasize equal opportunity and accessibility.
Provide advanced technical support for secure, cloud-based assessment and testing solutions, investigating complex issues across web platforms, APIs, databases, and integrated services.
Take ownership of technical cases from initial investigation through resolution, collaborating with engineering, product, and customer success teams.
Contribute to knowledge sharing, incident management, and continuous improvement while mentoring junior support engineers.
The company provides secure, cloud-based assessment and testing solutions for organizations worldwide. It is a globally distributed technology organization that values collaboration, continuous improvement, and meaningful customer impact.
Build a strong understanding of Clutch’s platform, architecture, and support workflows to identify systemic friction and recurring issues.
Independently own complex investigations and executive-level escalations, driving them end to end with clear outcomes.
Develop reusable solutions like documentation, scripts, and tooling to reduce repeat issues and raise team effectiveness.
Clutch is a vertical SaaS company backed by Andreessen Horowitz that helps credit unions become FinTech lenders to provide affordable lending solutions. The Support Engineering team is a growing group of 13 experienced engineers, focused on delivering legendary support through collaboration, transparency, and follow-through.
Install, upgrade, and support a complete application stack including Oracle Database, Apache Tomcat, and Apache Web Server.
Apply software updates and troubleshoot issues across on-premise, private cloud, and public cloud systems.
Serve as a technical consultant for 100+ customers, communicating directly to deliver solutions.
NEC Software Solutions creates software that powers essential public services, including ambulance dispatch, train safety, and newborn hearing tests. We are part of NEC Corporation with 3,000+ colleagues committed to innovation and supporting communities.
Own and evolve monitoring and alerting for MySQL and PostgreSQL infrastructure across multiple datacenters.
Establish a quarterly backup verification and disaster recovery testing program for all database systems.
Serve as first-tier on-call responder for database incidents and maintain replication health.
Vultr provides high-performance cloud infrastructure for enterprises and AI innovators globally. It is the world's largest privately-held cloud infrastructure company, with 33 data centers, hundreds of thousands of customers, and a $3.5 billion valuation.