Learn technical skills to resolve customer support cases and implement software within the Product Engineering team.
Gain understanding of product datasets, codebases, and business purpose to support and implement solutions.
Prioritize individual workload using ticketing system (ServiceNow) and adhere to compliance standards.
Kodiak Solutions transforms the healthcare industry with cutting-edge technology solutions for finance, unclaimed property, risk management, and revenue cycle management. They foster a collaborative culture focused on innovation and simplifying complex processes.
Support system lifecycle management, including requirements gathering and technical refresh initiatives.
Collaborate with internal teams and external stakeholders to assess system needs and implement technical solutions.
Perform system deployments, upgrades, maintenance, and troubleshooting to ensure stability and performance.
Kreative Technologies provides technology solutions and systems engineering services to federal programs. The company is committed to fostering a diverse and inclusive workplace.
Lead design, configuration, and deployment of HL7/DICOM integrations in complex client environments.
Diagnose and resolve technical and operational issues, both remotely and on-site.
Collaborate with project management to ensure milestones are met, and document implementation artifacts.
Intelerad provides medical imaging solutions that streamline information flow and improve patient outcomes. With nearly 800 employees across four countries, the company offers enterprise imaging solutions to about 2,000 healthcare organizations worldwide.
Serve as the primary technical expert for the Deltek Vantagepoint ERP platform, ensuring system stability, security, and performance.
Lead technical activities for system upgrades, patches, and environment management while developing SQL queries, stored procedures, and SSRS reports.
Collaborate with Finance, IT, and business stakeholders to optimize ERP processes and maintain system governance and documentation.
SCS Engineers is an environmental engineering firm focused on finding smart climate solutions and improving the natural environment. As a 100% employee-owned firm with over 55 years of experience, SCS Engineers offers a collaborative culture and comprehensive benefits.
Acts as administrator for the Genesys system in an omnichannel call center environment, troubleshooting system incident tickets and managing Genesys Care tickets.
Responsible for administration tasks including configuration, management, and enhancement of the system, as well as change management adherence and documentation.
Contributes to defining direction for new products, processes, standards, or operational plans based on business strategy, working on proof of concept and solution selection.
Henry Ford Health is an academic health system committed to advancing health and improving lives, providing a comprehensive continuum of care including primary, specialty, virtual care, pharmacy, home health, and more. With 12 hospitals and hundreds of ambulatory locations, it is one of the nation's leading health systems, fostering a culture of purpose, collaboration, and belonging.
Deploy and integrate Computer-Aided Dispatch (CAD), Mobile Applications, and Records Management Systems (RMS) for public safety customers.
Conduct system installations, software updates, upgrades, and troubleshooting while ensuring system functionality and security.
Collaborate with teams to deliver solutions that align with standard interfaces and procedures, with 50-75% travel required.
Motorola Solutions builds and connects technologies to help protect people, property and places. We are a global close-knit community united by the relentless pursuit to help keep people safer everywhere, fostering safer communities, schools, hospitals, and businesses.
Design, implement, and maintain data integrations across enterprise systems, platforms, and repositories.
Develop and maintain metadata pipelines, automated workflows, and API-based data exchanges supporting system interoperability.
Independently own technical workstreams from problem definition through solution design, implementation, testing, and documentation.
Concurrent Technologies Corporation (CTC) is a trusted partner providing energy and sustainability consulting services to the federal government. CTC is a collaborative team environment that values work-life balance and offers competitive compensation.
Design and deploy HL7/DICOM integrations for complex client environments, ensuring alignment with clinical goals.
Diagnose and resolve advanced technical issues across applications, integrations, and infrastructure.
Lead structured training and document implementation artifacts to drive process improvement.
Intelerad provides medical imaging solutions that streamline information flow, simplify complex processes, and improve patient outcomes. With nearly 800 employees across four countries, the company empowers 2,000 healthcare organizations and has earned Best in KLAS recognition.
Analyze and diagnose incoming technical and functional issues, implementing solutions such as configuring integrations and building business processes.
Communicate with users via phone, email, and remote sessions, providing clear guidance and keeping them informed on case progress.
Create and maintain knowledge base articles, contribute to troubleshooting guides, and collaborate with cross-functional teams to improve product stability.
Creatio is an AI CRM and workflow platform where people and AI agents work together. The company is headquartered in Boston, MA, with a global team serving thousands of customers in over 100 countries and was named to Inc.’s Best Workplaces list in 2025.
Provide technical customer service for assigned software solutions, managing support cases from intake to resolution.
Take ownership of complex client software issues and support hot-fix updates and escalations.
Analyze technical issues, document troubleshooting steps, and contribute to improving resolution times.
A technology company providing software solutions and technical support services to clients. It maintains a collaborative culture and offers a remote-first work environment with a focus on employee wellbeing.
Diagnose and resolve customer connectivity, configuration, and messaging issues using self-service tools.
Manage on-call shifts, respond to critical support issues, and serve as Incident Manager during major incidents.
Clearly communicate technical concepts to customers and internal teams, teaching them to use tools independently.
Redox provides a healthcare interoperability platform connecting over 12,000 systems, processing over 1.2 billion messages per month. The company fosters a 100% remote-first culture with a collaborative and committed team.
Design, build, and maintain paginated reports and reporting solutions across Power BI Report Server, Power BI Service, and legacy Crystal Reports.
Write, optimize, and troubleshoot complex SQL queries and stored procedures for reporting and application workloads.
Automate report generation, scheduling, and delivery, and build monitoring for reporting data quality.
InductiveHealth is a market leader in software-as-a-service solutions for public health agencies. Their team has over 80 members across the US and fosters a virtual-first culture centered on teamwork and client outcomes.
Serve as subject matter expert and point of contact for integration solutions and clinical workflow.
Code HL7 interfaces within the interface engine and create flat-file integrations using SSIS packages in Microsoft SQL.
Support and troubleshoot production integrations and establish integration support structure.
PerfectServe provides clinical communication and physician scheduling solutions for healthcare. The company has 400+ employees and a collaborative culture focused on innovation and customer delight.
Monitor and validate data loads, resolve discrepancies, and investigate production incidents.
Translate business needs into technical requirements and provide design feedback.
Develop tests, create documentation, and support users with warehouse data.
Knowledge Services is a technology consulting firm that provides IT staffing and solutions, including this contract role with the State of Maine. They focus on delivering quality talent and emphasize equal opportunity and accessibility.
Walk customers through setting up +Recovery and Delivery products via calls, phone, or email.
Complete final configuration and validation to ensure full customer setup.
Train customers on accessing, navigating, and using the +Recovery and Delivery products.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions that empower brands to create lasting guest connections. Serving over 100,000 restaurants in more than 110 countries, they embrace a 'Better Together' ethos and a collaborative culture.
Act as a senior technical point of contact for executive and VIP customers, driving clear communication during complex escalations.
Provide deep technical troubleshooting for Windows and Active Directory integration challenges using evidence-based methods like log analysis.
Collaborate with internal teams and mentor peers while managing high-priority support tickets and on-call rotations.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company is remote-first with teams in over 15 countries, fostering a culture of human connection and innovation.
Own the success of New Verticals integrations by driving initiatives across technical teams, contractors, and internal stakeholders.
Identify, resolve, and escalate integration-related blockers while managing external relationships with partners.
Partner with product, engineering, and operations teams to drive improvements and shape the systems integrations roadmap.
DoorDash is a technology and logistics company that started by enabling door-to-door delivery. We are a large, growing team committed to diversity and inclusion, with comprehensive benefits and a focus on employee well-being.
Troubleshoot complex web applications across software functionality, databases, and operating systems.
Manage customer issues with strong communication and end-to-end ownership.
Analyze recurring issues and contribute knowledge to improve support for customers and colleagues.
This role provides technical support for a widely used learning management platform serving educational institutions. The company operates in a collaborative, global customer support environment with a focus on improving digital teaching and learning experiences.