Provide first-level support for POS hardware/software and PAR products.
Resolve operational and technical issues quickly and efficiently.
Log and manage incidents using service management tools.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. With over four decades of experience, the company fosters a culture of innovation and development from within.
Learn and become a subject matter expert on PAR OPS software to provide exceptional client support.
Diagnose, troubleshoot, and resolve client issues through phone and email, escalating as needed.
Collaborate with senior analysts and management to maintain accurate ticket tracking and internal knowledge bases.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. The company values collaboration, teamwork, and positive attitudes, fostering a dynamic and supportive culture.
Handle 1st and 2nd line support cases across the full product range via phone, email, and ticket.
Work closely with the support team to maintain response times and escalate complex issues.
Diagnose and resolve configuration and data issues, including running SQL queries when needed.
CIM Software builds manufacturing and ERP software used by manufacturers across the UK and beyond. Acquired by Everfield in 2025, it maintains a close-knit, hands-on culture while benefiting from the backing of a larger group.
Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Provide world-class customer support to clients with application administration and configuration issues.
Develop an in-depth understanding of cloud-based software to support processes in long-term care facilities.
Facilitate resolution of technical issues through log analysis, research, and cross-functional collaboration.
PointClickCare is a health tech company that helps providers deliver exceptional care through a cloud-based platform serving over 30,000 organizations. It is founder-led and privately held, with a culture that emphasizes innovation, flexibility, and growth, and is recognized as one of Canada's Most Admired Corporate Cultures.
Assesses client needs and installs industry-standard legal/accounting/consulting systems and enterprise solutions.
Owns end-to-end implementation including scoping, development, deployment, and support.
Provides design and architecture expertise for integrations with systems like AD, SQL, and APIs.
Harbor provides expert services across strategy, legal technology, operations, and intelligence. Their globally integrated team of 900+ strategists, technologists, and specialists navigates alongside clients to shape the future of the legal industry.
Own and resolve complex L4 support escalations, performing root cause analysis and collaborating with Engineering.
Create and maintain technical documentation, support articles, and SOPs while analyzing ticket trends.
Engage with customers to troubleshoot issues, develop training sessions, and drive process improvements.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Directly engage with customers individually or as part of the sales team to understand their business needs.
Oversee and advise on the implementation of the Upshop platform, ensuring a smooth deployment.
Act as a trusted advisor to customer executive leadership, providing thought leadership and solution roadmaps.
Upshop is the market leader in Total Store Operations solutions for the grocery and convenience store markets. They offer an AI-powered SaaS platform and are trusted by over 150 retail chains across 30,000+ stores in 9 countries and 3 continents.
Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.
Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.
Lead consultative discovery and end-to-end delivery for Enterprise implementations, configuring technical foundations and validating data accuracy.
Onboard customers onto Moby, the AI agent, and drive adoption through training sessions for executive and practitioner audiences.
Mentor team members, influence stakeholders, and manage risk across a portfolio of complex customer launches.
Triple Whale is an AI operating system built for modern ecommerce, helping brands see what's working and take action. The company serves over 65,000 brands and fosters a culture of customer obsession, speed, trust, curiosity, and integrity.
Provide tactical implementation support through ticket management, system configuration, and quality assurance activities.
Serve as the technical execution partner supporting Solutions Engineering, Implementation Consultants, and Project Managers.
Ensure seamless client onboarding and ongoing operational excellence across multiple implementations.
We are a new kind of healthcare company delivering integrated virtual care and navigation. We are on a mission to raise the standard of healthcare for everyone.
Support customer implementations of HomebuilderONE with configuration, training, and testing.
Participate in a structured training program to gain in-depth product knowledge.
Provide high-level customer service and document project progress using Azure DevOps and Teams.
Sa.global, a global Microsoft partner, delivers AI-powered cloud solutions for service-centric organizations like architecture, legal, and consulting. With over 1000 employees across 25 countries and an 11-time Microsoft Partner of the Year, the company fosters an open, flexible, and collaborative culture.
Lead technical implementation of solutions from architecture design to production deployment.
Provide technical support and consultancy to clients, ensuring successful integration and problem resolution.
Collaborate with project managers and engineering teams to analyze and resolve technical issues.
VY delivers technical product implementations for clients, focusing on integration and support. The company is a remote-first engineering team with a collaborative culture.
Own escalations end-to-end, reproducing, isolating, and communicating progress to stakeholders.
Perform deep technical analysis using SQL forensics, logs, and telemetry to identify root causes.
Document repro kits and internal RCA notes while building the Knowledge-Centered Support library.
HungerRush is a leading provider of integrated restaurant technology solutions, including the cloud POS system HungerRush 360. The company values team, respect, accountability, customer, and speed, and fosters a collaborative culture.
Lead technical onboarding and implementation for new and existing direct Bolster customers, configuring integrations, APIs, and platform settings across domain, social media, and dark web monitoring workflows.
Run technical training sessions and product demos while providing hands-on troubleshooting, partnering closely with Support, Security Operations, and Engineering to resolve issues.
Work side-by-side with Customer Success Managers on calls as the technical point of contact, track common technical questions, and feed feedback back to Product and Documentation.
Bolster is redefining fraud and brand protection with a AI-driven SaaS platform that detects and takes down phishing and scam sites in real time. The company values collaboration, curiosity, and ownership, fostering a culture of experimentation and fun among its team.
Install and support digital products for capturing, archiving, and sharing clinical video and data.
Provide technical support and troubleshooting for Intuitive digital products.
Perform remote and on-site system installations and configurations.
Intuitive is a pioneer in robotic-assisted surgery, expanding the potential of physicians. With over 25 years of experience, we foster an inclusive and diverse team committed to making a difference.
Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.