Deliver exceptional technical support for QAD and Progress products via CRM, phone, email, and web.
Diagnose and resolve complex issues including installations, upgrades, and Progress DBA tasks.
Manage escalated cases, create documentation, and collaborate with cross-functional teams for solutions.
QAD provides adaptive, cloud-based enterprise software for global manufacturing companies. The company is growing and fosters an international team culture with a focus on diversity, equity, and inclusion.
Receive and record incident information, troubleshoot, and resolve moderately complex customer problems.
Use tools like Wireshark, SQL, and web technologies to analyze and resolve issues.
Maintain customer relationships, communicate effectively, and contribute to the knowledge base.
Transact+CBORD is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses. They partner with over 1,750 higher education and health institutions and foster a culture of integrity, respect, and continuous personal development.
Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Act as the initial point of contact for clients, triaging, troubleshooting, and resolving technical issues.
Engage with clients to address inquiries about products and solutions while maintaining high customer service standards.
Collaborate with peers and document issues in a ticketing system to ensure efficient resolution.
BlueMatrix develops web applications for authoring, distribution, and analysis of investment research, and for internal knowledge management and digital communications. The team consists of ambitious and passionate individuals with a global presence in New York City, Durham, London, Edinburgh, and Timisoara, Romania.
Handle 1st and 2nd line support cases across the full product range via phone, email, and ticket.
Work closely with the support team to maintain response times and escalate complex issues.
Diagnose and resolve configuration and data issues, including running SQL queries when needed.
CIM Software builds manufacturing and ERP software used by manufacturers across the UK and beyond. Acquired by Everfield in 2025, it maintains a close-knit, hands-on culture while benefiting from the backing of a larger group.
Provide advanced technical support to enterprise customers, troubleshooting complex software, server, and network issues.
Manage support cases from diagnosis through resolution, including remote troubleshooting and escalation.
Create and maintain knowledge base articles and technical documentation, while participating in a 24/7 on-call rotation.
Sutherland provides advanced technical support for a leading cybersecurity client focused on protecting sensitive digital data. The company seeks dedicated professionals to work remotely, offering a collaborative and supportive culture.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system and escalate when needed to ensure timely resolution.
Follow up with users to confirm satisfaction and pursue ongoing training and certifications.
DYOPATH is an IT service company that helps people solve tech challenges, guided by its L.O.V.E. philosophy. They have an award-winning culture that invests in employee growth and fosters a respectful, collaborative environment.
Install and support digital products for capturing, archiving, and sharing clinical video and data.
Provide technical support and troubleshooting for Intuitive digital products.
Perform remote and on-site system installations and configurations.
Intuitive is a pioneer in robotic-assisted surgery, expanding the potential of physicians. With over 25 years of experience, we foster an inclusive and diverse team committed to making a difference.