This is a hands-on role at the heart of a close-knit support desk, taking ownership of 1st and 2nd line cases across the full product range.
You will resolve issues directly and escalate complex cases with clear reproduction steps.
The role offers a clear path to build deep manufacturing ERP knowledge and progress into more senior support.

What you will do:

Manage the incoming support queue, handling cases by phone, email, and ticket for direct customers and reseller partners.
Work closely with the team to maintain response times and contribute to the knowledgebase.
Diagnose configuration and data issues, including running SQL queries, and use AI tools as part of the role.

Who We Are Looking For:

Solid Sage 200 support experience in a 1st or 2nd line role with strong customer service skills.
A methodical approach to troubleshooting and comfort with databases and basic SQL.
Desirable: exposure to Cim200, Sicon Manufacturing, or Sage 200 Manufacturing.

CIM Software

CIM Software builds manufacturing and ERP software used by manufacturers across the UK and beyond. Acquired by Everfield in 2025, it maintains a close-knit, hands-on culture while benefiting from the backing of a larger group.

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