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Troubleshooting
Key Responsibilities:
- Provide comprehensive technical assistance for QAD and Progress products.
- Analyze and resolve technical issues with advanced troubleshooting.
- Handle complex and escalated cases, ensuring adherence to SLAs.
Qualifications:
- Bachelor's degree in IT, Computer Science, or related field.
- 3+ years of experience in supporting enterprise/ERP products.
- Expertise in SQL, DBA tasks, and operating systems.
Additional Information:
- Participate in shift rotations and on-call coverage.
- Strong analytical and communication skills.
- Customer-focused mindset with commitment to quality.
QAD
QAD is building a SaaS platform for manufacturing and supply chain management. They are a growing company with a focus on diversity and inclusion.