As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You will be part of the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage, while providing phone support and responding to alerts.

This broad role involves investigating and resolving technical questions related to the functioning of Binance's ecosystem, including cooperation with Customer Support and Dev/Infra teams. Responsibilities include providing technical support, analyzing service ticket data, and continuous improvement in service quality.