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About the Role:
- Support customers and professionals across the region handling HR, IT, Finance, and benefits queries.
- Act as Subject Matter Expert for day-to-day operations and ensure resolution for all in-scope verticals.
Key Responsibilities:
- Manage Level 1 IT/HR Helpdesk with experience in troubleshooting basic queries.
- Maintain and organize employee records via the proprietary platform, process new hire, change of status, and termination forms.
- Coordinate with internal Centers of Excellence and external stakeholders including local service providers and payroll providers.
Qualifications:
- 8+ years of experience with at least 4-6 years in Global Shared Services covering APAC, EMEA, and US regions.
- IT Helpdesk background with extensive knowledge in Zoho IT Helpdesk and other HRMS tools like PeopleSoft or Workday.
- Ability to work Wednesday to Sunday night shifts and adapt to a dynamic, rapidly changing environment.
G-P
G-P provides a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly without establishing local entities. The company has remote-first teams worldwide and fosters an innovative and inclusive culture where every contribution is valued.