Build sample applications and proof-of-concept integrations for common patterns using RESTful APIs, authentication, and real-time streaming.
Troubleshoot partner integration challenges hands-on, documenting patterns and translating technical concepts for diverse audiences.
Translate partner feedback into clear problem statements for Product and Engineering teams to influence platform direction.
NICE is a market leader in customer experience platforms, providing software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE fosters a culture of ambition, high standards, and innovation.
Design and architect scalable CX solutions using platforms like Zendesk, Amazon Connect, and AWS services.
Lead technical discovery sessions with prospects to translate business requirements into contact center solutions.
Build proof-of-concepts and configure sandbox environments to demonstrate real-world workflows.
Jobgether is an AI-powered job platform that matches candidates to roles using automated technology. They facilitate the hiring process by reviewing applications and sharing top candidates with partner companies.
You will configure and implement Genesys Cloud features including voice, digital channels, IVR/Architect flows, queues, routing strategies, and workforce engagement components.
You will perform detailed technical analysis, requirements gathering, and solution validation for customer environments.
You will troubleshoot and resolve complex issues related to telephony, SIP, routing logic, APIs, and platform performance.
NWN is an AI-powered technology solutions provider for North America's public and private organizations. The company has over 1,000 experts and a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Manage a regional portfolio of customers with complex customer experience deployments, driving adoption and value realization.
Establish technical standards and enablement frameworks to ensure consistency across partner-led implementations.
Coach and enable partners by simplifying complex architectures and helping them deliver stronger customer experiences.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and efficient candidate selection, and emphasize employee wellbeing and community engagement.
Administers Microsoft Teams Phone, Amazon Connect, and other enterprise communication platforms to ensure secure, reliable operations.
Provides advanced Tier II/III support, troubleshooting complex voice and infrastructure issues across cloud and on-premises systems.
Drives automation and modernization through scripting, workflow optimization, and cross-functional collaboration to improve service reliability.
ERC Pathlight is a leading treatment provider for eating disorders and mood, anxiety, and trauma-related conditions, offering innovative, evidence-based care nationwide. Founded in 2008, the organization supports over 6,000 patients annually and fosters a collaborative, mission-driven culture focused on expanding access to mental health care.
Administer and configure the customer support platform day to day, including forms, fields, automations, and routing.
Gather requirements from the Support team and design workflows to reduce manual effort and improve efficiency.
Build and maintain integrations with other tools using native apps, REST APIs, and webhooks.
Airalo is the world's first eSIM store, helping people connect in over 200+ countries by revolutionizing the telecom industry. Our team spans 50+ countries and six continents, and we are committed to diversity, inclusion, and equity.
Architect and build the systems that encode how GCS operates, including account health observability, intelligent routing, knowledge retrieval, and workflow automation.
Build AI workflows using Anthropic Claude API, Claude Agent SDK, and Claude Code, connecting agents to Slack, Jira, Zendesk, Grafana, Airtable, and internal systems.
Operate within CXO's governance model, maturing versioning, evaluation frameworks, A/B testing, and tying technical performance to GCS outcomes like time to value and resolution rate.
Twilio is a communications platform company delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion, committed to fostering a diverse and inclusive workplace.
Serve as the trusted technical advisor for assigned accounts, understanding their business goals and how solutions support them.
Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience and manage technical escalations.
Conduct regular account reviews, monitor account health, and identify expansion opportunities based on customer needs.
AlertMedia helps organizations protect their people, operations, and brand through a modern Risk Intelligence and Response platform. Backed by Vista Equity Partners, the company has been named a Best Places to Work for 10 consecutive years and supports thousands of leading businesses globally.
Troubleshoot and optimize call routing, IVR flows, and voice/digital channels.
Manage ACD platforms (preferably Avaya) and ensure high availability of contact center operations.
Collaborate with network teams and business stakeholders to resolve technical issues and maintain service levels.
Allwyn Corp is a technology company specializing in call center and contact center solutions. The company operates a 24x7 support environment and values teamwork and clear communication.
Investigate, troubleshoot, and resolve technical issues related to customer API and SDK implementations.
Communicate effectively with customers and internal stakeholders, contributing to knowledge bases.
Collaborate with the team to identify bugs and escalate issues to next-level support.
Vonage is a global cloud communications leader that empowers brands to connect better through programmable communications APIs. With a global team, they foster a culture of learning and innovation to support customer success.
Guide customers through implementation and API integrations as the primary technical advisor.
Troubleshoot complex API and integration issues, collaborating with Engineering.
Partner with Customer Success, Sales, and Product to optimize platform adoption and satisfaction.
We provide the world's easiest background check, simplifying trust for jobs, homes, and opportunities. We have raised over $127M and have been recognized by Deloitte Fast 50 for three years, with a culture of curiosity, collaboration, and high performance.
Own end-to-end implementation for new health system and payer partners, from kickoff through launch and early post-go-live support.
Diagnose root cause of implementation issues in real time, distinguishing between data mapping, config errors, API failures, or product gaps, and route to the right team.
Write and run scripts or queries (SQL, Python) to test and troubleshoot integrations, and hold credible technical conversations with partner engineering teams.
Limbic is the leading clinical AI company for mental healthcare, powering the world's largest deployment of patient-facing mental health AI with over half a million patients supported across the UK and US. The company has regulated the first AI diagnostic model for adult mental health as a Class IIa medical device, published in top-tier journals, won major awards, and advises governments globally on AI safety and medical devices.
Lead ecosystem engineering and integration between Twilio's AI platform and major hyperscaler AI platforms.
Act as a strategic partner and technical liaison with leading AI tool and cloud companies to accelerate customer time-to-market.
Drive customer discovery and sales enablement, capturing technical and business requirements for key enterprise accounts.
Twilio is a communications platform company that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion, and a vibrant team with diverse experiences.
You will own the end-to-end technical relationship with enterprise customers, translating business challenges into AI solutions.
You will design and build secure integrations between the Moveworks Platform and customer systems like ServiceNow, Workday, and Jira.
You will serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. With a culture of innovation and a focus on AI-native solutions, the company has grown to a global workforce dedicated to freeing people from busywork.
Design and build AI-driven support workflows using Forethought, Salesforce, and Jira.
Improve AI resolution, deflection, and routing accuracy through continuous testing and optimization.
Partner with cross-functional teams to deploy scalable, governed automation that enhances customer experience.
Granicus provides cloud-based solutions for government agencies to improve interactions with constituents. Over 25 years, they serve 5,500 agencies and 300 million citizens, with a remote-first culture.
Lead technical engagements end-to-end, scoping solution architecture in POC workshops and designing production-grade systems.
Write and ship production code (Python, TypeScript, Node) directly in customer codebases, working as a hands-on contributor.
Evangelize Twilio within B2B builder communities by driving net new POCs and demos that bring architectures to life.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is dedicated to remote-first work and a strong culture of connection and global inclusion, offering a vibrant team environment.
Lead technical engagements end-to-end from POC workshops to production deployment, shipping production code directly in customer codebases.
Architect solutions that pass customer security reviews, and run high-energy hackathons to accelerate adoption of new solutions.
Synthesize field insights from deployments to inform R&D, and build reusable technical assets to support customer adoption.
Twilio delivers innovative communication solutions to hundreds of thousands of businesses and millions of developers worldwide. The company is remote-first, with a strong culture of connection and global inclusion, and a diverse team making a global impact.
Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect, designing scalable and secure solutions.
Implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services, integrating with CRM platforms.
Develop and maintain custom widgets and portals, leveraging AWS SDKs and APIs for enhanced agent and customer experiences.
Miratech is a global IT services and consulting company that helps visionaries change the world by bringing together enterprise and start-up innovation. The company retains nearly 1000 full-time professionals across 5 continents and 25 countries, with an annual growth rate exceeding 25% and a culture of Relentless Performance.
Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.
Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.
Own the vision, strategy and execution for HighLevel's HardPhone, SIP, IVR, Call Center and Enterprise Voice platforms.
Build a scalable, provider-agnostic communications platform that abstracts multiple CPaaS providers through a unified architecture.
Design intuitive softphone experiences across web and mobile, along with real-time supervisor dashboards.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization built for speed and ownership.