You will configure and implement Genesys Cloud features including voice, digital channels, IVR/Architect flows, queues, routing strategies, and workforce engagement components.
You will perform detailed technical analysis, requirements gathering, and solution validation for customer environments.
You will troubleshoot and resolve complex issues related to telephony, SIP, routing logic, APIs, and platform performance.
NWN is an AI-powered technology solutions provider for North America's public and private organizations. The company has over 1,000 experts and a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Administers Microsoft Teams Phone, Amazon Connect, and other enterprise communication platforms to ensure secure, reliable operations.
Provides advanced Tier II/III support, troubleshooting complex voice and infrastructure issues across cloud and on-premises systems.
Drives automation and modernization through scripting, workflow optimization, and cross-functional collaboration to improve service reliability.
ERC Pathlight is a leading treatment provider for eating disorders and mood, anxiety, and trauma-related conditions, offering innovative, evidence-based care nationwide. Founded in 2008, the organization supports over 6,000 patients annually and fosters a collaborative, mission-driven culture focused on expanding access to mental health care.
Act as the final technical escalation for P1/P2 incidents, lead the technical bridge, and deliver post-incident remediation plans.
Lead deep-dive diagnostics across network, server, cloud, and backup platforms to isolate root cause.
Own problem management for chronic issues, produce RCAs, and track systemic fixes to closure.
Trace3 is a leading Transformative IT Authority that provides unique technology solutions and consulting services, empowering IT executives to achieve competitive advantage. The company employs more than 1,200 people across the United States and fosters a culture that embodies the spirit of a startup with the advantage of a scalable business.