Design, configure, and maintain Cisco Webex UC environments including Webex Calling, Contact Center, and Connect using Control Hub.
Provide Tier 3 escalation support for complex troubleshooting across call quality, connectivity, provisioning, and system integration issues.
Mentor junior engineers and contribute to UC strategy, roadmap development, and continuous service improvement.
Jobgether is a platform that uses AI-powered matching to connect candidates with jobs. They operate with a small team focused on streamlining the hiring process through technology.
Lead NOC operations, manage network performance, and drive incident response across RAN, Packet Core, and Backhaul environments.
Serve as senior customer-facing contact for managed services accounts, handling escalations and service reviews.
Oversee staffing, development, and continuous improvement initiatives for NOC personnel.
RF Connect is a team of industry leaders transforming connectivity through the design, deployment, and support of high performance wireless networks. They invest in their team, have fun, and give back to the community, aiming to hire the best people and set the standard for the industry.
Oversee and ensure the delivery of a scalable, highly resilient, and cost-effective Enterprise VoIP infrastructure.
Manage coordination with vendors and service providers on VOIP design, implementation and capacity planning.
Troubleshoot and resolve LAN/WAN DOF connectivity issues as they relate to IP/VOIP redundancy, vlans, cabling, printing and security, and the OTI cloud.
The NYC Department of Finance (DOF) administers the tax revenue laws of the city to instill public confidence and encourage compliance while providing exceptional customer service. The Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security.
Configure, develop, and support NICE CXone contact center solutions.
Focus on scripting, call flow design, and system optimization.
Work with business and technical teams to ensure efficient routing and high system performance.
The Ohio State University is a top-20 public university with leading academic health centers. The university employs a large and diverse team dedicated to education, research, and healthcare, fostering a strong sense of community and commitment to excellence.
Be the technical anchor for your customers: build deep familiarity with their environments, participate in architecture reviews, and help translate network management goals into workflows.
Own technical issues end-to-end: diagnose, reproduce, and resolve issues across installation, configuration, integrations, and upgrades, meeting SLAs for response and resolution.
Make the team and product better: surface customer feedback with context, build runbooks, identify patterns in support volume, and collaborate on deep technical escalations.
NetBox Labs helps companies build and manage complex networks, accelerating network automation with open, composable products. Backed by Notable Capital, Grafana Labs CEO, and others, we are the commercial steward of open source NetBox and support a thriving community of thousands of companies.
Act as the primary technical point of contact, providing consultancy on Genesys solutions.
Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects.
Take ownership of establishing and maintaining the technical architecture for Genesys solutions.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises, with nearly 1000 full-time professionals and an annual growth rate exceeding 25%.
Provide Level 3 support for network, server, virtualization, and infrastructure issues aboard cruise ships.
Support VMware-to-Hyper-V migration initiatives using Veeam technologies.
Install, configure, and troubleshoot Cisco routing, switching, wireless, and firewall environments.
Connection is an IT solutions provider that helps businesses manage technology challenges. The company offers a supportive culture and progressive benefits.
Ensure customer network environment compatibility with UCC products and onboard accounts within SLAs.
Lead technical troubleshooting and integration of products into client environments, including PBX and API automation.
Maintain close customer relationships and collaborate with the team while developing professional and technical skills.
GoTo delivers cloud communications and IT solutions that enable secure connections, collaboration, and flexibility. They are a global company committed to inclusivity, continuous learning, and a customer-obsessed culture, with a focus on simplifying and automating technology.