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See allKey Responsibilities:
- Troubleshoot call routing issues and manage IVR flows.
- Ensure high availability of voice and digital channels.
- Support 24x7 operations and on-call duties.
Required Skills:
- Strong experience with ACD platforms (Avaya preferred).
- Knowledge of CTI, VRU, call recording, WFM, and SMS/Chat/Text.
- Ability to read traces and perform root cause analysis.
Additional Requirements:
- Understanding of SIP trunks, VoIP, and network fundamentals.
- Experience with ticketing systems like ServiceNow and monitoring tools.
- Knowledge of data privacy (PCI, PII, HIPAA) and compliance.
Allwyn Corp
Allwyn Corp is a technology company specializing in call center and contact center solutions. The company operates a 24x7 support environment and values teamwork and clear communication.