Similar Jobs
See allSystems & AI Automation Specialist
Turnitin
Philippines
Zendesk
Data Analytics
Troubleshooting
Customer Support Engineer
Lago
Europe
APIs
SQL
Zendesk
Customer Support Specialist
Trunk Tools
US
SaaS Support
Technical Troubleshooting
Customer Empathy
Senior Support Operations Manager
Cloudbeds
North America
Zendesk
Process Improvement
Automation
Technical support Engineer
Sprinto
India
Cloud Platforms
API Integrations
Technical Troubleshooting
Day-to-Day Administration:
- Administer and configure the platform — forms, fields, views, triggers, automations, macros, SLAs, routing, business rules, and roles/permissions.
- Keep data accurate and consistent so the team can trust the reporting built on top of it.
- Test changes in a sandbox before rollout and troubleshoot issues.
Workflow Design and Integration:
- Gather requirements from the Support team and design workflows that reduce manual effort.
- Build and maintain integrations with other tools using native apps, REST APIs, and webhooks.
- Stay current on platform features and best practices.
Team Collaboration:
- Work closely with Support team leads to turn requests into well-configured solutions.
- Keep clear documentation and SOPs.
- Raise support requests with the platform vendor when needed.
Airalo
Airalo is the world's first eSIM store, helping people connect in over 200+ countries by revolutionizing the telecom industry. Our team spans 50+ countries and six continents, and we are committed to diversity, inclusion, and equity.