Source Job

• Become an expert in the product and proactively manage support tickets.
• Understand, reproduce, and diagnose customer problems with root cause analysis.
• Communicate clearly with customers and collaborate across teams to resolve issues.

Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.

• Provide front-line product support to users, troubleshooting software issues and ensuring customer satisfaction.
• Develop a deep understanding of software products to guide users, offer training, and escalate complex issues.
• Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.

Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we are a fast-growing scale-up SaaS company with world-class people, processes, and products.

• Provide technical support and resolve complex software issues through phone, web, and email.
• Collaborate with internal teams such as Sales, Services, and R&D to investigate and resolve customer problems.
• Maintain documentation and share expertise through internal training and knowledge base articles.

The company provides enterprise software solutions and technical support services. It operates in a global, customer-focused environment with a collaborative team culture.

• Provide first-level technical support via ticketing, email, and phone during night shifts.
• Monitor systems and perform preventive maintenance to ensure availability and reliability.
• Escalate complex issues to second and third-level teams while maintaining clear communication.

The company provides managed IT services and technical support for customer environments. It maintains a collaborative culture with a proactive approach to system monitoring and incident management.

• Provide first-level customer support across phone, email, chat, and remote-access tools.
• Troubleshoot basic technical issues and manage support requests via Zendesk.
• Document issues, escalate complex problems, and contribute to product improvement.

They provide specialized flooring and space-design software solutions. They foster a collaborative and inclusive environment with opportunities for learning and career growth.

• Troubleshoot complex web applications across software functionality, databases, and operating systems.
• Manage customer issues with strong communication and end-to-end ownership.
• Analyze recurring issues and contribute knowledge to improve support for customers and colleagues.

This role provides technical support for a widely used learning management platform serving educational institutions. The company operates in a collaborative, global customer support environment with a focus on improving digital teaching and learning experiences.

• Act as the initial point of contact for clients, triaging, troubleshooting, and resolving technical issues.
• Engage with clients to address inquiries about products and solutions while maintaining high customer service standards.
• Collaborate with peers and document issues in a ticketing system to ensure efficient resolution.

BlueMatrix develops web applications for authoring, distribution, and analysis of investment research, and for internal knowledge management and digital communications. The team consists of ambitious and passionate individuals with a global presence in New York City, Durham, London, Edinburgh, and Timisoara, Romania.

• Provide initial and timely responses to support cases for topics like billing, pre-sales, optimization, or implementation.
• Triage support cases by directing users to documentation, code examples, or escalating to specific team members.
• Monitor feedback channels such as GitHub Issues and Discussions, and identify tooling improvements to enhance support efficiency.

Supabase is the Postgres development platform that provides a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. The company is born-remote and open-source-first with around 400 team members across 60+ countries and over 540,000 community members.

• Provide technical support for Dealertrack software products.
• Troubleshoot system issues and document resolutions in CRM.
• Manage multiple customer cases while meeting service levels.

They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.

• Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
• Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
• Continuously identify opportunities to improve the customer support process, including streamlining workflows and implementing customer-focused initiatives.

Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.

• Provide customer support and technical issue resolution via phone, email, and chat for web and app-based products.
• Support customers script-free by exercising good judgment and research methods to resolve issues.
• Accurately record interactions in HubSpot and coordinate with internal departments using Slack, Jira, or Email.

FBS is a 100% employee-owned real estate software company with over 45 years of industry leadership. The company has a professional yet casual, resource-rich working environment and offers competitive pay, healthcare benefits, and employee stock ownership.

• Provide timely, technically sound support on complex issues involving Constructor APIs, SDKs, data integrations, and tagging.
• Own customer-facing technical conversations across tickets, Slack, and calls, ensuring customers understand the resolution.
• Troubleshoot issues by reviewing payloads, logs, API behavior, and implementation details, guiding customers toward resolution.

Constructor is a next-generation platform for search and discovery in ecommerce, optimizing for metrics like revenue, conversion rate, and profit. The company is US-based, founded in 2015, and powers over 1 billion queries daily for companies like Sephora, Under Armour, and Petco, with a team that values empathy, openness, and continuous improvement.

• Serve as the first point of contact and primary owner of the customer support experience, investigating technical challenges and delivering timely solutions.
• Develop deep expertise in SchoolMint's products, troubleshoot issues within Tier 1 scope, and coordinate escalations with Tier 2 and 3.
• Identify recurring issues, documentation gaps, and process improvements to strengthen products and support operations.

SchoolMint provides a platform to help schools attract, enroll, and retain students. The company serves over 16,000 schools and organizations, and its culture is grounded in values like 'No Jerks, Period' and 'We, Not Me'.

• Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
• Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
• Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.

Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.

• Build, optimize, and maintain high-performing web applications across a JavaScript-based platform.
• Conduct pre-deployment code reviews and troubleshoot complex technical cases for client implementations.
• Communicate technical details to clients as a key technical contact in a collaborative environment.

Bazaarvoice creates smart shopping experiences by connecting brands and retailers with billions of consumers through user-generated content and enterprise technology. Founded in 2005 and headquartered in Austin, Texas, it has offices globally and is certified as a Great Place to Work in multiple countries.