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About the Role:
- Serve as the trusted problem-solver for customers using Softdocs document management and eForms solutions.
- Combine technical expertise with a customer-first mindset to resolve issues and explain complex concepts simply.
Responsibilities:
- Provide professional, friendly, and timely support for Softdocs products.
- Respond to requests via email, chat, phone, and case management tools while managing multiple open cases.
- Interpret application and system logs to troubleshoot functionality and collaborate with internal teams.
Qualifications:
- Knowledge of Microsoft SQL Server or comparable database, including DML commands.
- Familiarity with HTML, CSS, JavaScript, and server/network fundamentals.
- Bachelor's or Associate's degree in CS/IS or equivalent experience plus 2+ years of technical support and customer-facing experience.
Benefits & Culture:
- Fully remote position with direct access to leadership and a people-first culture.
- Comprehensive benefits include medical, dental, vision, 401(k), flexible PTO, and paid parental leave.
Softdocs
Softdocs provides a cloud-based platform for document management, electronic forms, workflow automation, and intelligent document processing for public-sector organizations like education and government. With over 1,000 clients and a fully remote, people-first culture, the company values Candor, Curiosity, Collaboration, Grit, and Inclusivity.