Source Job

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software issues related to the ICIMS platform.
• Document and escalate complex problems to appropriate teams.

ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.

• Respond to incoming phone calls, emails, and chat messages requesting technical support.
• Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
• Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.

DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.

• Provide first-line technical support for hardware, software, network, and system issues via phone and self-service tickets.
• Document, triage, and escalate incidents according to service-level agreements, while delivering excellent customer service.
• Maintain troubleshooting guides and knowledge base articles, and collaborate with BT teams to improve service delivery.

Connexus Credit Union is a member-focused cooperative serving members across all 50 states with high yields and competitive loan rates. This remote-first employer fosters collaboration and high performance, with most employees in the upper Midwest, and holistically supports employee growth.

• Provide professional, friendly, and timely support for Softdocs products via email, chat, phone, and case management tools.
• Document every issue, action, and outcome accurately while managing multiple open cases in a fast-paced environment.
• Troubleshoot by interpreting application and system logs, databases, and application behavior to identify root causes.

Softdocs provides a cloud-based platform for document management, electronic forms, workflow automation, and intelligent document processing for public-sector organizations like education and government. With over 1,000 clients and a fully remote, people-first culture, the company values Candor, Curiosity, Collaboration, Grit, and Inclusivity.

• Master ClearGov's software and provide first-line support across phone, email, chat, and remote sessions.
• Investigate, diagnose, and resolve client issues while escalating to Tier 2 when needed.
• Partner cross-functionally and create Support Center content to improve the customer experience.

ClearGov builds a financial operating layer for the public sector, helping local governments and school districts manage finances. Over 2,000 public sector organizations use the platform; the culture values transparency, empathy, collaboration, and connection.

• Assist customers with troubleshooting, warranty questions, and product concerns through inbound interactions.
• Diagnose issues by gathering information, identifying root causes, and recommending effective solutions.
• Navigate multiple systems simultaneously to research and resolve issues while maintaining accurate documentation.

Fortune Brands Innovations is an industry-leading home, security and digital products company with a portfolio of trusted brands including Moen, Therma-Tru, and Master Lock. It is a large publicly traded company that emphasizes strong brands, great people, and disciplined execution, putting customers first.

• Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
• Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
• Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.

Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.

• Provide Tier 1 and 2 software support to clients via portal, email, phone, and chat.
• Accurately document client issues and escalate to Engineering as needed.
• Mentor new team members and support Level 1 agents with guidance.

Rithum is a commerce network that helps brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a collaborative and inclusive culture.

• Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
• Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
• Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.

Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.

• Provide excellent customer support to first responders and civilian staff via email, phone, and chat.
• Troubleshoot and replicate software issues, escalating them to engineering and project management teams as needed.
• Maintain strong working knowledge of the product suite, translate product knowledge into user solutions, and contribute to the knowledge base.

Mark43 builds powerful, scalable software for public safety agencies, improving the tools first responders rely on. The company is growing quickly and values humility, curiosity, and diversity of thought and experience.

• Provide first-line support to customers via phone, email, and chat for cloud-based insurance technology.
• Troubleshoot and document customer issues, escalating complex cases to appropriate internal teams.
• Deliver professional, customer-focused service while managing multiple priorities in a fast-paced environment.

They provide cloud-based insurance technology and software solutions to their customers. They foster a people-focused culture emphasizing collaboration, inclusion, trust, and professional growth.

• Answer customer questions by phone, email, chat, and web accurately and courteously.
• Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
• Follow CTrides service standards, attend training, and support teammates to meet customer expectations.

We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.

• Own and resolve complex customer issues from investigation through resolution.
• Deliver advanced technical support for Curam applications and related technologies.
• Act as escalation point, partnering with Development, Product Management, and Release teams.

Merative provides data, analytics, and software for health and social care, helping governments modernize social programs and serving 187 million people annually. The culture values focus, speed, trust, and inspire, with a remote-first work environment.

• Provide product and technical support for an enterprise B2B SaaS platform.
• Troubleshoot user issues and collaborate with internal engineering teams to resolve them.
• Help develop support processes and improve customer experience.

CENTRL is a risk and compliance technology company providing AI-powered enterprise-grade solutions for financial institutions. Founded in 2015, it is a high-growth, venture-backed SaaS firm with offices in Silicon Valley, New York, India, and the UK.

• Provide timely, accurate support for 20-40 clients across US and Canada via phone, chat, and email.
• Troubleshoot technical issues and collaborate with Developers and Business Analysts on complex problems.
• Contribute to knowledge sharing, product feedback, and continuous improvement of support processes.

Infinity provides a highly customizable software platform that supports financial services access. They are a partner company managing applications with a focus on customer success and remote collaboration.

• Provide remote technical support for hardware, software, and network issues across customer sites and data centers.
• Troubleshoot servers, POS equipment, printers, scanners, and connectivity problems involving TCP/IP, DNS, VPNs, and firewalls.
• Collaborate with customers, vendors, and internal teams to resolve complex infrastructure issues and maintain service levels.

This company provides infrastructure support services to automotive and retail businesses across the United States. It is a technology-focused organization with a diverse, global team that values innovation, knowledge sharing, and teamwork.

• Guide clients through the onboarding process, ensuring they have the knowledge and resources to integrate products.
• Develop product expertise and provide technical assistance to support implementation and troubleshoot issues.
• Act as a key client contact through calls, presentations, and high-touch email communication, and prioritize technical support tickets.

Experian is a global data and technology company that powers opportunities for people and businesses worldwide, operating across markets from financial services to healthcare. With a team of 25,200 people in 32 countries, Experian invests in people and advanced technologies to unlock the power of data, and is recognized as a World's Best Workplace.

• Provide accurate and timely service for investment operations, transactions, and stakeholder inquiries.
• Analyze operational data to identify trends, resolve issues, and recommend process improvements.
• Support regulatory compliance and contribute to operational initiatives in a structured remote environment.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective application review. It supports remote and diverse roles while maintaining an inclusive and equitable recruitment process.

• Support customers over the phone with product information and account corrections.
• Ensure accuracy and completeness of customer paperwork and records.
• Resolve product or service problems by clarifying complaints and providing solutions.

Five Star Solutions provides customer support services for the firearms industry. The company is an equal opportunity employer committed to cultivating a professional, diverse workforce.

• Prioritize customer issues and provide hands-on support for Circle Plus communities.
• Troubleshoot a wide range of issues across desktop, mobile, and custom branded apps.
• Collaborate with engineers and designers to resolve complex technical challenges.

Circle is an AI-powered all-in-one platform for digital businesses, with discussions, live streams, events, chat, courses, and payments. It is a remote-only team of ~270 from 30+ countries, with async work, high expectations, and global offsites.