IT Dispatcher
Benefits
3w PTO
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Role Overview:
- Serve as a key connection between clients, service desk technicians, and engineering teams to coordinate IT support requests.
- Prioritize incoming requests and allocate resources according to urgency, availability, and technical expertise.
Key Responsibilities:
- Manage high volumes of incoming service requests through phone calls and online chat.
- Perform initial ticket triage, clarify details, and assign tickets to the most appropriate technicians.
- Monitor service levels, communicate expectations to clients, and follow up on resolved tickets.
Requirements:
- High school diploma or equivalent with at least two years of customer service or dispatching experience.
- Familiarity with ConnectWise or comparable ticketing platforms is strongly preferred.
- Must be able to work Monday through Friday, 8:00 AM to 5:00 PM Pacific Time.
Why Join:
- Fully remote position within the United States with comprehensive healthcare coverage for you and your family.
- Competitive annual salary with 401(k) match, 17 days of PTO, and opportunities for professional development.
US Security & IT
US Security & IT provides IT services and security solutions to clients. They are a remote-first company with a collaborative team environment and a strong focus on customer satisfaction.