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Responsibilities:
- Diagnose and resolve technical issues involving hardware, software, and peripherals via phone, email, and chat.
- Ensure first-contact resolution for everyday IT requests with prompt and efficient support.
- Accurately log, prioritize, track, and close support tickets following SOPs.
Qualifications:
- Minimum 1 year of experience in an IT Service Desk or Help Desk role in a fully remote environment.
- At least 1 year of professional customer service experience with empathy and patience.
- Bilingual proficiency in English and Spanish with solid remote troubleshooting skills.
What We Offer:
- 100% remote work from any location with a reliable internet connection.
- Highly competitive USD pay above typical market offerings.
- Paid time off policies to unwind and recharge when needed.
Truelogic
Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. With a team of over 600 skilled tech professionals based in Latin America, they help U.S. companies achieve digital transformation goals through top-tier technology solutions.