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Role Overview:
- We are seeking a bilingual Spanish-English Service Desk Consultant to provide first-line technical support.
- This remote role within Canada offers a nine-month contract with potential for extension or permanency.
Key Responsibilities:
- Diagnose IT issues, record service requests, and resolve incidents at first contact whenever possible.
- Escalate complex issues to Tier II support and monitor them through to resolution.
- Collaborate with team members and contribute to process improvements.
Requirements:
- At least 2 years of Tier I service desk or help desk experience.
- Fluency in Spanish and English with excellent communication skills.
- Strong troubleshooting, customer service, and organizational abilities.
What We Offer:
- Hourly pay of CAD $22–$24 and remote work from anywhere in Canada.
- A collaborative, inclusive culture with recognition and career development opportunities.
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