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A Day in the Life:
- Submit fully documented customer issues into a ticket management system.
- Analyze symptoms, determine urgency, and provide resolution or escalate to Tier II support.
- Manage internal and external escalations and follow up on process improvements.
What You Bring:
- 2+ years of technical support experience in a service desk or help desk role.
- Fluent Spanish and English with excellent bilingual written and verbal communication.
- Proven ability to troubleshoot technical issues and handle high-stress situations.
Why Work at Long View:
- Be part of a culture that values collaboration, inclusion, and fun, with 90% of employees rating it a good place to work.
- Contribute to a dynamic IT provider with core pillars of Integrity, Competence, Value, and Fun.
- Work remotely across Canada on a 9-month contract with potential for extension or conversion to FTE.
Long View
Long View is a North American IT services provider known for its dynamic and inclusive culture. With 90% of employees rating it as a good or great place to work, the company emphasizes collaboration, support, and fun.