Source Job

• Troubleshoot and resolve technical issues across voice, data, security, and video services for residential and small business customers.
• Document interactions, monitor outages, identify root causes, and escalate unresolved issues as needed.
• Work scheduled shifts including nights, weekends, and holidays, while adapting to a fast-paced environment.

Lumos provides 100% fiber optic internet to homes and businesses across nine states in the East and Midwest, aiming to close the digital divide. After merging with North State and joining forces with T-Mobile, they continue to grow rapidly with a startup mindset and a focus on customer experience.

• Provides primary support to customers encountering problems using the CDK’s products and solutions.
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

CDK Global provides cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. Its SaaS platform enables dealerships to manage their end-to-end business operations. They value inclusion and diversity and encourage different views, fostering an inclusive workforce.

• Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
• Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
• Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.

• Provide excellent customer service via phone and remote technical support.
• Troubleshoot and configure PCs, printers, peripherals, and network equipment.
• Perform maintenance tasks and provide ongoing user training and self-fix solutions.

Darkhorse Tech provides comprehensive Dental-Specific IT services including managed support, startup projects, and software/hardware sales. Servicing roughly 1400 clients nationwide, we focus on building relationship-focused partnerships with our clients.

• Resolve escalated customer service issues by acting as a Consumer Advocate for GE Appliances.
• Follow up with customers using phone, email, or text while navigating multiple Windows-based programs.
• Find creative solutions and coordinate with internal departments to ensure satisfactory resolutions.

Advanced Services Inc. (ASI) is a wholly owned subsidiary of GE Appliances that provides customer service to GE Appliances consumers. ASI is a place of opportunity with a culture of celebrating and rewarding employees, valuing diversity, teamwork, and innovation.

• Respond to customer inquiries and requests through various communication channels.
• Identify customer needs, guide conversation, and investigate issues to resolution.
• Conduct initial troubleshooting and technical assistance to customers.

Knipper Health is dedicated to providing solutions in pharmaceutical access, commercialization, and patient support. They are an equal opportunity employer that values passion, action, and focus.

• Become a platform expert, deeply understanding the Submittable platform, diverse customer use cases, and internal processes.
• Provide empathetic, real-time support via calls, chats, and emails, solving technical and billing issues while maintaining high customer satisfaction.
• Proactively guide users with best practices, maintain help resources, and bridge feedback to the Product team to improve the platform.

Submittable transforms how organizations create social impact through a platform that empowers mission-driven groups. In 2024, the company helped run 30,000 programs and distributed over $10 billion in funding, with a culture focused on innovation, collaboration, and growth.

• Obtain and retain product knowledge for a wide variety of Granicus products.
• Provide assistance in case escalations and monitor TSR cases as per Quality Control Process.
• Own the customer experience by providing quality product and technical solutions to help customers achieve their goals.

Granicus builds technology that transforms the Govtech industry by bringing governments and constituents together. With over 25 years of experience, they serve 5,500 government agencies and 300 million citizen subscribers, and have been recognized on the GovTech 100 list and BuiltIn best companies.

• Connect with customers via phone/email/chat/social media to resolve questions or concerns.
• Calmly de-escalate issues, escalate when necessary, and track call information for reporting.
• Upsell if required and provide feedback on call issues.

TP is a global digital business services company that helps brands streamline their business. With over 500,000 employees speaking more than 300 languages, they focus on community support and client sustainability.

• Provide proactive, empathetic customer service and manage advanced technical issues for enterprise clients.
• Independently handle high-priority cases, escalations, and contribute to knowledge management and mentorship.
• Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives.

Applied Systems is an Insurtech company with over 40 years of experience transforming the insurance industry through innovative software and services. They are building a team that values learning and collaboration within a culture centered on values and inclusivity.

• Provide telephone, chat and email support to customers for troubleshooting requests & incidents.
• Use Zendesk to log all requests and incidents with detailed information for tracking.
• Assist with configuration and setup of equipment in support of Genea deployments.

Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. The company has been recognized as a Top Workplace for 5 consecutive years and fosters a transparent, authentic culture.

• Serves as the first point of contact for technical support via phone and email.
• Provides guidance on products and assists with setup and maintenance of online learning software.
• Troubleshoots hardware and software issues, managing support tickets for first-call resolution.

Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved its products to support enrollment, research, marketing, and student success, serving millions of high school students and educators.