Tier One Telecom Support Engineer

Responsibilities:

• Diagnose and resolve telecom service issues by performing Layer 1 and Layer 2 OSI testing, fault isolation, and carrier testing.
• Investigate connectivity, voice, and data disruptions, documenting troubleshooting steps and customer interactions.
• Coordinate with telecom carriers and vendors to resolve transport issues and manage support tickets within SLAs.

Requirements:

• 2+ years of experience troubleshooting telecom technical issues related to voice, internet, and data services.
• Strong understanding of WAN technologies and hands-on familiarity with Cisco, Adtran, SD-WAN, Meraki, and Fortinet hardware.
• Experience working with CLECs and ILECs, and knowledge of broadband, copper, fiber, and wireless transport.

Benefits:

• Opportunity to work in a global telecom and cloud communications environment.
• Exposure to a wide range of networking, connectivity, and security technologies.
• Dynamic work environment focused on customer service excellence and technical innovation.