Tier One Telecom Support Engineer

Key Responsibilities:

• You will perform Layer 1 and Layer 2 OSI model testing and fault isolation through router log analysis and loop testing.
• You will work directly with CLECs and ILECs to troubleshoot and resolve customer transport issues.
• You will handle inbound and outbound technical calls, create and manage trouble tickets, and prioritize multiple issues in a fast-paced environment.

Qualifications:

• You have 2+ years of experience researching and resolving telecom technical issues.
• You possess strong knowledge of WAN technologies and centralized device monitoring tools.
• You have experience with Cisco and Adtran routers, Velo SD-WAN, Meraki, and Fortinet Firewall hardware.

Additional Information:

• The hours vary monthly or quarterly across six standard shifts including day, mid, and night.
• Scheduled workdays may fall Monday to Friday, Sunday to Thursday, or Tuesday to Saturday.
• Start and end times may vary by one to two hours.