Provide first-line customer support across phone and live chat for telecoms products.
Troubleshoot issues including broadband connectivity, Wi-Fi, and mobile services.
Work towards KPIs such as first call resolution and customer ease score.
Utility Warehouse is a utility company that provides energy, broadband, mobile, and insurance services in one place. They are aiming to double in size and focus on putting people first with a supportive team culture.
First-line support handling customer and internal user requests via chat, email, and phone in English.
Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more.
Resolve technical issues by performing diagnostics and escalating to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences across the globe. With 550+ professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, they build the foundation for an AI-driven world.
Monitor network activity, respond to alarms and alerts, and manage tickets for broadband service providers.
Perform initial triage and basic troubleshooting of network issues related to routing, switching, and service availability.
Communicate clearly with customers, engineers, and vendors while tracking incidents through resolution and ensuring proper documentation.
Vantage Point Solutions is a customer-focused engineering and consulting firm that helps clients solve complex infrastructure challenges across broadband, power, and financial sectors. The company fosters a culture of collaboration, accountability, and professional growth.
Provide technical support to customers via chat, WhatsApp, and virtual meetings, ensuring high-quality service.
Assist users with platform modules including OZmap, OZmob, and related solutions.
Investigate and resolve technical issues, coordinating with internal teams for efficient resolution.
The company delivers innovative SaaS solutions for the telecommunications industry, specializing in fiber optic network management. It is a customer-focused technology team that values collaboration and continuous improvement in a fast-paced environment.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Lead a remote team of customer service and technical support representatives, providing coaching and performance management.
Act as the primary escalation point for complex technical issues involving wireless services, including SIM/eSIM activations, number porting, and device troubleshooting.
Monitor KPIs, conduct quality evaluations, and implement process improvements to enhance customer experience and team efficiency.
The company specializes in customer service and technical support for wireless carriers. The team size and culture are not detailed, but the role emphasizes remote collaboration and global reach.
Lead end-to-end AirDial implementation operations and global support.
Own quarterly installation targets and operational forecasting.
Build and scale operational processes and cross-functional partnerships.
Ooma empowers people to connect in smarter ways through a cloud-based platform for communication at work and home, offering VoIP phone service and smart home security. The company is an equal-opportunity employer with a focus on competitive pricing and advanced technology accessibility.
Provide support to partners with high attention to detail, researching and analyzing issues.
Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
Maintain a knowledge base and contribute to articles, ensuring high-quality support.
ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Serve as the primary escalation point for technically complex tickets from paying customers, taking full ownership through resolution.
Diagnose and troubleshoot advanced Tailscale-specific issues like ACL misconfigurations, subnet routing, and identity provider integrations.
Manage a ticket queue with consistent focus on SLA adherence and drive high CSAT scores.
Tailscale builds software to securely interconnect people and devices, making networking easy. Founded in 2019, the company is fully distributed and backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Serve as the primary bridge between the sales organization and carrier operations, ensuring pre-sale and post-sale coordination.
Oversee carrier operations support for sales activities, including RFPs and proposals, and validate quote-to-order accuracy.
Manage strategic carrier partner relationships, negotiate SLAs, and lead the Carrier Front Office Support Team.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. The company has a high-performance, high-integrity team of over 1,000 experts committed to a customer-obsessed culture.
Act as pre-sales technical champion for Cambium products across Australia, New Zealand and Pacific Islands.
Design technical solutions and proposals to meet customer needs and drive sales.
Deliver training sessions, workshops, and webinars to channel partners and end customers.
Cambium Networks delivers wireless communications that work for businesses, communities, and cities worldwide. They are a global company with millions of radios deployed, focused on innovation and partnership.
Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.
Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.
Manage enterprise customer relationships as single point of contact, ensuring SLA compliance and driving ROI.
Troubleshoot complex technical issues and provide advanced support for contact center and telecommunications products.
Coordinate projects, conduct regular reviews, and present customized solutions to stakeholders.
NiCE software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NiCE is an innovation powerhouse in AI, cloud, and digital.
Provide technical support to customers, handling installations, maintenance, and problem resolution.
Reproduce issues, collaborate with internal teams, and manage expectations for timely resolution.
Develop expertise in Check Point products and industry technologies while traveling occasionally to Latin America.
Check Point protects over 100,000 organizations worldwide from sophisticated cyber and AI-driven threats, securing their AI transformation with a prevention-first approach. Recognized by TIME, Newsweek, and Forbes for excellence and workplace culture, the company offers opportunities to grow and contribute at the forefront of AI-driven security.
Lead and mentor a remote team of Customer Service and Technical Support Representatives.
Serve as the primary escalation point for complex customer issues, including SIM activations, number porting, and billing inquiries.
Monitor KPIs, conduct quality assurance, and implement process improvements to enhance team performance.
20four7VA is a virtual assistant company that connects offshore independent contractors with clients worldwide. The company offers competitive rates, weekly payments, and a supportive community for contractors.
Own technical resolution end-to-end, triaging and resolving support tickets across channels, and performing critical customer tasks such as assigning vessels and ports.
Drive automation and knowledge management by testing bots, maintaining help-centre articles, and identifying repeat issues to propose upstream fixes.
Deepen customer relationships through ticket-theme analysis, proactive outreach, and collaboration with Customer Success Managers on pilot rollouts.
Tilla is a SaaS startup operating at the intersection of global shipping and travel, streamlining crew logistics for seafarers. The company has executed over 10,000 crew changes annually across 600+ vessels and is backed by strong investor support, fostering an international, mission-oriented, and supportive team.
Field incoming client communications via phone, chat, and online customer portal.
Train end users on how to best use PerfectServe’s phone, mobile, and web applications.
Own basic-to-advanced troubleshooting efforts related to message delivery and content issues.
PerfectServe provides clinical communication and physician scheduling solutions for healthcare. The company has 400+ employees and 30,000+ customers, with a mission to accelerate speed to care through optimized workflows.
Troubleshoot customer issues using documentation, tools, and escalation resources to deliver excellent experiences.
Become Smartsheet Product Certified and support customers via email, phone, and chat.
Partner with leaders to exceed performance goals in satisfaction, quality, attendance, and productivity.
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.
Provide product support for customer inquiries via phone, email, social media, and chat, resolving complex issues.
Act as escalation point for middle-complexity issues and mentor newer support team members.
Contribute to knowledge base content and ensure Support SLAs and CSAT goals are consistently met.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and strong focus on global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact.