Manage customer trouble tickets through ticketing system. Troubleshoot with customers and vendors via phone, email, and chat to resolve service issues. Provide detailed and timely ticket updates. Experience with network monitoring tools and systems is a plus. Work in a 24*7*365 shift operation to provide an exceptional customer experience.
Job listings
This role blends advanced technical experience with leadership responsibilities and plays a key role in managing our hybrid cloud and SD WAN-enabled global network infrastructure. The ideal candidate will bring deep experience in AWS networking, Aruba EdgeConnect and Core Switching, SD-WAN, Palo Alto Next-Gen Firewalls and dynamic routing protocols expertise to the team. As a senior engineer, you will mentor engineers, oversee daily operations, and drive the deployment of secure, scalable, and resilient network solutions across the organization.
Senior Network Engineer role based in Mexico. This position requires 6+ years of experience and strong skills in BGP, VRRP/HSRP, IPsec, and SD-WAN. The role involves working night shifts (3:00 p.m. to 11:00 p.m. EST), scripting and automation in a JSON environment, and working with SASE technologies. The candidate should have experience in telecommunications, networking, IT security, and a service provider environment.