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Service Delivery Focus:
- Serve as a senior escalation point for complex network issues while leading customer-facing service reviews.
- Coordinate incident, problem, and escalation activities across engineering, operations, and account teams.
Technical Expertise:
- Apply deep hands-on experience with routing, switching, firewalls, SD-WAN, and monitoring platforms.
- Manage and optimize Palo Alto Networks firewalls, Panorama, and high-availability configurations.
Governance and Improvement:
- Analyze operational data to identify recurring risks and drive corrective actions through completion.
- Maintain lifecycle plans, technical roadmaps, and executive-ready status updates.
About Netrix Global:
- Mission-driven provider of people, processes, and technology for modern data-driven businesses.
- Consistently ranked in the CRN VAR500 and committed to client satisfaction and innovation.
Netrix Global
Netrix Global provides integrated technology solutions and managed services to help modern data-driven businesses stay always on and secure. It is a mission-driven organization with values like owning outcomes and winning together, consistently ranked among top system integrators.