Architect and drive Change Management Strategy for complex enterprise implementations.
Serve as the trusted advisor to C-level and senior leadership.
Lead the entire implementation lifecycle from discovery and design to rollout.
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system. Gong has more than 5,000 companies around the world and is built on ambitious goals, and passionate people.
Lead multiple concurrent software implementation programs and strategic initiatives.
Coordinate cross-functional teams across engineering, product, and operations.
Identify risks, dependencies, and blockers early and proactively drive resolution.
Grant Street Group is an innovative company that supports government agencies and financial institutions through specialized SaaS solutions. They focus on tax collection, electronic payments, and bond auctions. Their work environment is meaningful, complex, and highly collaborative.
Lead large-scale, cross-functional technology and business transformation programs ensuring alignment and successful delivery.
Engage executive stakeholders, communicate program updates and risks, and influence strategic direction and prioritization.
Optimize processes, manage vendor relationships, ensure compliance, and champion change management to drive efficiency and long-term success.
BECU is a financial services cooperative and credit union focused on improving the financial well-being of its members and community. As a purpose-driven organization with over 90 years of history, it has over 1.5 million members, over $30 billion in managed assets, and a strong 'people helping people' culture that values collaboration and innovation.
Lead the successful implementation of Coconut Software solutions for large enterprise customers and the delivery of complex expansion, migration, or phased rollout projects for existing customers.
Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.
Oversees timely and on-budget delivery of solutions to meet customer's desired results.
Manages engagement governance, timeline, scope, risk, resourcing, reporting, and financials.
Mentors team members and promotes customer agreement on proposed solutions.
ServiceNow's AI platform brings together diverse AI, data, and workflows, assisting 85% of the Fortune 500® in working smarter. They are cultivating an AI-native culture, blending technology and talent for innovation, and are dedicated to putting AI to work for people.
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
ServiceNow is an AI platform company providing solutions to automate tedious tasks. With 85% of the Fortune 500® as customers, they're building an AI-native culture with technology and talent.
Establish and own reporting on the status and progress of enterprise transformation initiatives.
Drive alignment across delivery, product, technology, and customer success teams.
HealthEdge provides SaaS solutions for healthcare payers. They are committed to workforce diversity and actively encourage all qualified persons to seek employment with them.
Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
Guide the design of scalable program governance, delivery, and measurement approaches.
Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.
Manage project scope, schedule, financials, risks, dependencies, deliverables, resource planning, and overall client expectations throughout the engagement lifecycle.
Drive successful delivery of complex multi-cloud, multi-integration Salesforce initiatives involving cross-functional and distributed teams.
Serve as the primary point of contact for client stakeholders, facilitating executive-level communications, status reporting, workshops, governance meetings, and delivery reviews.
FormativGroup operates within the critical middle layer of business technology, where applications and systems connect infrastructure to business processes. They are specialists that help the middle market take full advantage of their technology investments with deep, industry-centric expertise to unify fragmented systems.
Lead complex, cross-functional programs with high business impact.
Partner with senior leaders to translate strategy into actionable programs.
Establish and monitor key performance indicators to measure program success.
CSAA Insurance Group, a AAA insurer, provides personal lines property and casualty insurance. With over 3,800 employees, they focus on innovation and human-centered solutions, fostering a collaborative culture where employees' strengths are valued and ideas drive impact.
Facilitate deliveries of Lumin Digital's online banking platform and ancillary products and services, creating and managing multi-phase project schedules with varying complexity.
Consult with clients to understand requests and turn them into actionable items, coordinating with other project managers, partners, and vendors to ensure successful implementation.
Educate stakeholders on issues, risks, and remediation plans, assembling and leading status meetings for key stakeholders to drive project goals.
Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people, empowering credit unions and banks by creating cutting-edge digital experiences to continuously serve, engage, and grow their membership base. The company is 100% cloud-native and fosters a culture of trust, respect, and boldness, encouraging continuous improvement, collaboration, and innovation.
Coordinate with project teams and clients, actively managing stakeholder expectations.
Communicate project status, risk management, and issue escalation.
RYZ Labs is a startup studio founded in 2021 by two lifelong entrepreneurs. Their remote teams are distributed throughout the US and Latam and use the latest technologies in cloud computing to create scalable applications; they aim to provide diverse product solutions for different industries.
Own the end-to-end implementation lifecycle for customer deployments.
Coordinate across internal teams and customer stakeholder groups.
Identify, document, and escalate implementation risks proactively.
Teramind provides insider risk management and data loss prevention solutions. They have been fully remote since 2014 with diverse, global teams and value new ideas and talent incubation.
Lead collaboration between business areas and the aligned enterprise tech team, ensuring alignment between changing ways of working and tech/AI enabled automation and agentic solutions.
Collaborate with functional leaders and the enterprise tech team on the roadmap and measurement of impact/benefits, adoption, and enablement.
Navigate complex cross-functional dependencies to keep the engine moving, holding engineering, enterprise applications, and business teams accountable for hitting milestones and delivering measurable ROI on initiatives.
G-P provides a SaaS-based Global Employment Platform that enables clients to expand into over 180 countries. They foster a flexible, innovative environment where every contribution is valued, assisting organizations in building exceptional global teams.
Lead strategic post-sales customer engagements to drive adoption and long-term value realization.
Build and maintain trusted relationships with C-level stakeholders, acting as a strategic advisor.
Drive customer adoption of ServiceNow solutions, including AI-enabled capabilities.
An enterprise client is seeking a Customer Success Executive to lead strategic post-sales initiatives for high-value ServiceNow customers across large-scale digital transformation programs. This is a long-term engagement with structured deliverables, exposure to enterprise-scale environments, and the opportunity to contribute to transformational initiatives across the region.
Drive multi-workstream programs delivering enterprise data and AI platforms and measurable business outcomes.
Serve as the primary client-facing lead for project planning, delivery, risk management, and communication.
Own program governance, including consolidated status reporting, issue/risk escalation, and stakeholder engagement.
Aimpoint Digital is a premier analytics consulting firm with a mission to drive business value for clients through expertise in data strategy, data analytics, decision sciences, and data engineering and infrastructure. They're a dynamic team committed to solving our clients' most critical business challenges in partnership with the industry’s most innovative cloud and data technology providers.
Lead complex technical and operational projects from planning through execution, launch, and post-implementation review.
Onsetto is building a modern fintech company trusted by banks and financial institutions across the country. They move quickly, but they do not confuse speed with chaos, and they believe enduring companies are built by people who take ownership and focus on outcomes.
Act as an advocate for our customers to help them achieve business outcomes.
Foster greater adoption and usage of ServiceNow products through prescriptive guidance.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is an AI control tower for business reinvention. Our AI platform brings together AI, data, and workflow, helping 85% of the Fortune 500 work smarter and faster. We're building an AI-native culture where technology and talent are unstoppable together.
Responsible for customers establishing a technical foundation in the ServiceNow Platform and designing solutions that deliver outcomes.
Guides ServiceNow, partner and customer employees on the engagement team to provide a solution designed for long-term success.
Works with the customer across executive, platform owner, enterprise architects, and development teams during implementation of solutions.
ServiceNow is a global market leader providing AI-enhanced technology. They empower organizations to find smarter ways to work by connecting people, systems, and processes and serve over 8,100 customers, including 85% of the Fortune 500®.
Delivery Management: Orchestrate end-to-end technical and operational delivery of the BetterUp platform, ensuring client requirements are understood and scoped effectively while contributing to strategic planning for enhanced client outcomes.
Client Relationship Management: Establish and maintain strong post-sale relationships with executive and operational client leadership, acting as the primary point of contact for service delivery needs to ensure superior client experience.
Governance and Risk Management: Design mechanisms to monitor delivery efficacy and value realization, develop continuous improvement strategies, and manage issue escalation and risk practices with client stakeholders.
BetterUp is a company focused on human transformation and professional coaching, providing a platform for personal and organizational development. It fosters a fun, inventive, and soulful culture with a team that values collaboration and employee support through personal coaching.