Customer Engagements:
- Lead strategic post-sales engagements to drive adoption and value.
- Build relationships with C-level stakeholders.
- Serve as the lead for cross-functional customer success teams.
ServiceNow Solutions:
- Drive customer adoption of ServiceNow solutions.
- Develop and execute customer success plans.
- Identify adoption barriers and implement mitigation strategies.
Qualifications:
- Minimum 12 years of experience in consulting or customer success.
- Experience leading digital transformation initiatives.
- Strong business acumen.
ServiceNow
An enterprise client is seeking a Customer Success Executive to lead strategic post-sales initiatives for high-value ServiceNow customers across large-scale digital transformation programs. This is a long-term engagement with structured deliverables, exposure to enterprise-scale environments, and the opportunity to contribute to transformational initiatives across the region.