Independently manage complex customer issues, interpret policies, and collaborate cross-functionally to meet customer requirements and support business objectives.
Develop customer quotations, review purchase orders for compliance, analyze consignment inventory, and authorize SAP entries to ensure accurate fulfillment.
Serve as the primary contact for assigned customers, resolving accounts receivable issues, managing quality notifications, and recommending process improvements.
Review customer quotations and proposals for compliance with company policies and partner with Lead Field Sales to structure deals.
Manage deal approval workflows and ensure reviews within defined SLA periods while maintaining documentation for audits.
Serve as liaison between Sales, Pricing, Finance, Legal, and Sales Operations to resolve commercial issues quickly.
Anord Mardix, a Flex company, is a global leader in critical power solutions supporting industries from financial institutions to data centers. With facilities around the globe, the company develops skill sets and encourages curiosity to turn jobs into careers.
Manage client inquiries, process orders, and resolve operational issues to deliver an exceptional customer experience.
Perform order entry, modifications, and account updates using Shopify and internal systems while meeting SLAs.
Handle inbound support tickets, emails, and live chat, prioritizing issues based on business impact and urgency.
The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing company focused on operational excellence and exceptional customer service, with a Customer Experience team that serves as the bridge between clients and internal operational teams.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Manage high-volume customer inquiries across email, live chat, and ticket management platforms.
Process order updates, modifications, replacements, credits, refunds, and account changes.
Partner closely with Operations, Logistics, Fulfillment, and other internal teams to resolve issues.
The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and operational success.
Manage high-volume customer inquiries through email, live chat, and ticket management platforms, ensuring professional and accurate responses within SLA targets.
Handle order support, account management, and operational issue resolution while coordinating with cross-functional teams.
Proactively identify recurring issues and contribute to process improvements and knowledge management.
They provide ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and collaborative international teamwork.
Process international customer orders and prepare export documentation using SAP and Salesforce.
Support customers with order status, shipment updates, and resolve routine discrepancies.
Coordinate with logistics, quality, and sales teams to ensure timely shipment execution.
Ingredion is a global plant-based ingredients solutions company that makes sweeteners, starches, and biomaterials used in everyday products. The company values diverse perspectives and fosters a collaborative culture of innovation, with a global team across more than 60 industries.
Support business clients through high-volume email, live chat, and ticket management platforms, resolving issues and meeting SLA standards.
Process order updates, account changes, and coordinate resolutions for delivery issues while maintaining accurate customer records.
Collaborate with Operations, Logistics, and other teams to escalate and resolve complex cases, ensuring positive outcomes.
The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing North American company that prioritizes customer experience and operational success.
Align with Japan regions to support sales teams from a Deal Operations perspective, analyzing customer licensing and identifying revenue opportunities.
Review quotes and orders for accuracy, ensure compliance with pricing policies, and interface with Deals Desk, Finance, and Legal.
Support sales organization with customer licensing compliance and ensure accurate booking of sales opportunities in the sales automation tool.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together, with a focus on freeing people from busywork.
Provide expert support during onboarding and ensure timely order management for Industrial and DTI customers.
Collaborate with sales team to facilitate smooth onboarding and conduct quarterly/annual account review calls.
Serve as Tier 2 resource for problem resolution and document interactions in Salesforce.
Red Wing Shoe Company is a global footwear company based in Red Wing, Minnesota. With 2300 employees worldwide, it maintains a close-knit family culture and values employee engagement.
Manage order-to-cash activities and process customer orders with precision into the order management system.
Act as primary contact for customer inquiries, resolving issues and providing tailored solutions.
Train channel partners on business processes, validate order accuracy, and ensure compliance with policies.
Syngenta Seeds is a global leader in developing and producing high-quality seeds for farmers, improving crop yields and mitigating risks like disease and drought. Headquartered in the US, the company fosters a collaborative culture with professional development opportunities and work-life balance.
Handle inbound and outbound customer contacts including order placement, query resolution, and service issues.
Drive profitable growth by adding value to customer interactions using a sales through service approach.
Meet productivity and quality targets while maintaining knowledge of products and processes.
Brakes is the UK's largest foodservice supplier, delivering 1.5 million products daily to restaurants, pubs, schools, and hospitals from a fleet of 2000 trucks. They employ 6,000 to 8,000 people and foster a diverse and inclusive culture where everyone belongs.
Drive collaboration and coordination with cross-functional teams including programmers, engineers, and management.
Conduct root cause analyses, track progress, and deliver detailed status reports with KPIs.
Audit call and email communications to assess quality and compile feedback for improvement.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Connect with customers via phone/email/chat/social media to resolve questions or concerns.
Calmly de-escalate issues, escalate when necessary, and track call information for reporting.
Upsell if required and provide feedback on call issues.
TP is a global digital business services company that helps brands streamline their business. With over 500,000 employees speaking more than 300 languages, they focus on community support and client sustainability.
Deliver exceptional customer service to retail partners and consumers by handling basic inquiries and resolving routine issues promptly.
Manage customer orders accurately, track interactions, and escalate complex issues to level 2 support as needed.
Demonstrate comprehensive product knowledge and use tools like Microsoft Office and Salesforce to provide seamless support across communication channels.
Red Wing Shoe Company is a global, privately-held company based in Red Wing, Minnesota, specializing in footwear solutions. With 2300 employees worldwide, the company maintains a close-knit family atmosphere and a culture focused on employee engagement and innovation.
Provide exceptional customer service by building rapport and relationships with our customer base, always being professional, courteous, and respectful.
Troubleshoot and solve issues using all available tools and resources, including taking calls, emails, and chat sessions, while documenting customer issues in Salesforce.
Contribute to creating training documentation and document enhancement requests and software defects for the development team.
LINQ is a high-growth software company empowering K-12 district teams with cloud-based solutions for finance, HR, nutrition management, and payments. The team is talented, committed, and fiercely loyal problem-solvers, trusted by 30% of U.S. school districts to serve over 1 billion meals and process payroll for 364,000 educators annually.
Manage and resolve diverse customer and partner claims including logistics, billing, product, and contractual issues.
Coordinate returns, validate claims eligibility, and drive resolution within defined SLAs.
Track claim data, identify recurring issues, and support continuous process improvement.
Xometry powers the industries of today and tomorrow by connecting people with big ideas to the manufacturers who can bring them to life. As a publicly traded company (NASDAQ: XMTR), they operate a digital marketplace serving Fortune 1000 buyers and global manufacturers.
Generate apparel and promotional product quotes using internal tools, validating inputs like quantity, artwork, garment, print method, delivery location, and licensing.
Evaluate production feasibility, manage timelines, coordinate with suppliers and printers, and own ticketing systems from assignment to resolution.
Contribute to process improvement by documenting workflows, suggesting automation, and identifying recurring issues.
Fresh Prints is a New York-based custom-apparel company that helps college organizations, Greek life, campus groups, and corporate clients source and print customized products. The company generates millions in revenue and fosters a culture of long-term contribution with benefits like a 2-month paid sabbatical for eligible employees.
Manage customer support tickets, escalations, refunds, and replacements to ensure timely resolution and maintain high satisfaction.
Monitor order flow, coordinate with 3PL partners, and resolve fulfillment issues to maintain accuracy and efficiency.
Identify recurring operational issues, develop SOPs, and collaborate with cross-functional teams to improve processes.
Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a dedicated professional to oversee day-to-day operations and improve customer satisfaction.
Collaborate with Nurse Coordinators to support patients and manage testing logistics.
Assess patient needs with a focus on customer support, problem solving, and relationship management.
Use business system tools like QlikView and Salesforce to influence ongoing testing and drive revenue.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions, caring deeply for their work and each other.
Monitor shipment exceptions and escalate issues to logistics managers.
Manage inbound calls and route communications to appropriate departments.
Handle external communications with carriers and clients throughout shipments.
Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions for biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. As part of a broader family of companies, it provides temperature-controlled supply chain expertise and employs dedicated personnel to support life and health through advanced technologies.